Richtinggevend Sturend Uitvoerend Organization cycle management Applications cycle management Customer Organizations Strategy Richtinggevend Account and Market Definition Supplier Definition Service Delivery Definition IT Develop- ments Strategy Customer Environment Strategy Application Lifecycle Management Capabilities Definition Technology Definition Application Portfolio Management Management processen Sturend Contract- management Planning en control Kwaliteits- management Financieel management Leveranciers- management Wijzigingen- beheer Ontwerp Uitvoerend Gebruiks- ondersteuning Continuïteits- beheer Impact- analyse Realisatie Configuratie- beheer Operationele ICT-sturing Pro- gramma- beheer en distributie Implemen- tatie Testen Verbindende processen - uitvoerend niveau Beheer Onderhoud en vernieuwing