MPI Netherlands Chapter Board retreat 2009 - 2010 Rotterdam, 2009 June 7 & 8 INTRO I: Introduction by Till. N: Why are we here. Why is it important for you to be here? T: Timing. Today we will meet from 14h00 – 19h00 with 2 breaks (1 at 15h30 and 1 at 17h15). Tomorrow we will work through from 09h00 till 13h00 with 1 break at 11h00). Discuss evening program. Cell phones off, no on-line connections with your lap-top to your e-mail, free to get coffee or go out of the room if you want, positive discussions which are only solution oriented. SEE agenda on next 2 slides 02:37

Agenda June 7 17:30 Introduction 18:00 Output NL & UK Exchange How long have you been an MPI member Role & Expectation What do you do in real life 18:00 Output NL & UK Exchange 18:15 Doris / CORIC Stuurwheel / Review Presentatie & Afspraken 18:30 Terugblik op 2007-2009 Stoplicht -> MPI NL Business Plan 2007-2009 02:37

Agenda June 7 19:00 15 minute introduction Maria Jacobsson MPI Intl update metrics for 2009-2010 timeframe 19:15 What does 2009-1011 look like? Nominations Committee Organisation structure 2009 Board 19:30 Aperitif 20:00 Dinner 02:37

Agenda 8 juni, ochtend 08:00 Breakfast 08:30 – 9:00 Doelstelling 1. Jaarplanning met calender, milestones, taken 2. Business plan Splitsen in 2 groepen 09:00 – 9:30 Uitleg werkwijze voor de 2 tracks Track 1 = Nl sessie - Planning & Calender 2011 Praktische sessie De Ideale Educational Proces optimaliseren Instructie en input in MPI Central Desktop Track 2 = Engels - Business Plan 2009-2011 Strategische sessie 02:37

Agenda 8 juni vervolg 11:00 - 11:15 k/t pauze 12:30 - 12:45 Wrap up & wie gaat wat presenteren 12:45 - 13:45 Lunch 13:45 - 14:30 Parallel 13:45 - 14:45 Plenaire terugkoppeling 14:30 - 14:45 Break 14:45 Presentatie Business Plan track 2 15:30 Presentatie educationals track 1 16:15 – Actielijst & afspraken 16:30 - 17:30 Borrel 02:37

When Board Retreat Successful Business Plan 2009-2010 formulated together (targets and how to achieve) Calendar 2009 -2010 created and planned with tasks Central Desktop instructed & implemented with activity plan calendar available for all volunteers Everyone a few simple, concrete and achievable tasks Agreements and deadlines are met Open discussion on objectives, with clear responsibilities and actions As a team enthusiastically spreading the vision All facing the same direction and everyone is conscious of his/her role. 02:37

Our Vision and Mission Vision Mission Build a rich global meeting industry community Mission Make our members successful by building connections to: - Knowledge/ ideas - Relationships - Marketplaces build a rich global meeting industry community. Moving away from being a standard association and transform into a global meeting industry community where participation , self-selection and co-creation rule. This leads also to the new Mission of making our members successful by building connections to: knowledge/ ideas, relationships and marketplaces. 02:37

Strategic Imperatives The Vision is activated by four strategies: Community model- By evolving to a community structure (as opposed to a centralized command-and-control one), MPI makes it possible for you to benefit from the power of collaboration and co-creation. You’ll be able to connect to community members near and far and together benefit from the collective experiences and intellect. Community of PEERS, GEOGRAPHY, PRACTICE, MARKETPLACE AND CULTURE 2. – Chapters are where members experience MPI All chapters are unique With contiunuous growth impractical to expect remarkable performance focussed on adherence to a one-size-fts-all process Shared commitment to results 3. Creating member benefits and elevate the conversation. 4. Red and Blue oceans. We are moving away from being in the red ocean and becoming a blue ocean community: Something that the whole community has to work on but what starts at MPI HQ level. Right people on the right place on the bus !!! 02:37

Objectives What are the results we want to achieve? What (SMART) results we have to achieve in the short and medium term in order to achieve the long term ambitions? 02:37

Performance indicators What makes our vision and objectives measurable? Which values can we connect? What are the targets? How can we monitor processes and create feedback loops in order to (re)act timely? 02:37

MPI Board Retreat 7&8 June 2009 Novotel Rotterdam Brainpark

UK – NL Chapter Exchange highlights Share ideas, knowledge, experiences Connecting as chapter leaders -> benchmark for common interests and challenges Positive and pro-active approach to practical applications for our chapters Honest and open sharing of successes and failures Establish basis for long term exchange Tangible results

Tangible results Student membership/scholarship Board member report Sponsorship rfp / target definition Planner lunches / specialised events Separate education tracks/ quality over quantity Joint events / board & grant projects Levels of support to the board External board coach/moderator (incl. board monitor) Bonding/recognition of volunteers (@ board retreat) Technology sharing (like new member cd-rom / linkedIn/ Central desktop, mindmap)

MPI Nederland Flashback Algemene Leden Vergadering 24 Augustus 2007

MPI Global Vision and Mission Build a rich global meeting industry community Mission Make our members successful by building connections to: - Knowledge/ ideas - Relationships - Marketplaces build a rich global meeting industry community. Moving away from being a standard association and transform into a global meeting industry community where participation , self-selection and co-creation rule. This leads also to the new Mission of making our members successful by building connections to: knowledge/ ideas, relationships and marketplaces.

Strategic Imperatives The Vision is activated by four strategies: Community model- By evolving to a community structure (as opposed to a centralized command-and-control one), MPI makes it possible for you to benefit from the power of collaboration and co-creation. You’ll be able to connect to community members near and far and together benefit from the collective experiences and intellect. Community of PEERS, GEOGRAPHY, PRACTICE, MARKETPLACE AND CULTURE 2. – Chapters are where members experience MPI All chapters are unique With contiunuous growth impractical to expect remarkable performance focussed on adherence to a one-size-fts-all process Shared commitment to results 3. Creating member benefits and elevate the conversation. 4. Red and Blue oceans. We are moving away from being in the red ocean and becoming a blue ocean community: Something that the whole community has to work on but what starts at MPI HQ level. Right people on the right place on the bus !!!

Co-creatie process VISIE 2009 Baseline Nu Concept Visie Adjust & Plan Launch and Implement Juli 07 Jul - Aug Sept - Oct Oct - 2009

BUSINESS PLAN

SWOT Strengths Weaknesses Opportunities Threats 11:22

Business Plan 2007-2009 11:22

VISIE -> MISSIE -> THEMA 2009 We berusten niet in het zijn van een vereniging met leden en activiteiten. We streven naar het doorontwikkelen tot een interactieve gemeenschap; gedreven door participatie en co-creatie. Missie: MPI leden zijn gedreven in het treffen van elkaar en het overtreffen van verwachtingen als het gaat om kennis, ideeënuitwisseling, netwerken voor persoonlijk en zakelijk belang. Bouwen van een rijke gemeenschap van meeting industrie professionals. We berusten niet in het zijn van een standaard vereniging met leden en activiteiten. We streven naar een interactieve gemeenschap gedreven door participatie en waar co-creatie de werkvorm is. Dit leidt tot een nieuwe missie waarbij onze leden gedreven zijn in het treffen van elkaar en verwachtingen te overtreffen als het gaat om kennis, ideeënuitwisseling, netwerken en benutten van persoonlijke en zakelijke kansen in de markt.

Vision 2009 – 7 Critical Challenges 11:22

KERNPUNTEN BUSINESS PLAN status 2008 Focus op het runnen van de vereniging als een business Autonome taken en budgetten per commissie Behoefte aan professionele ondersteuning & tools Centraliseren van front & back office Werking en rol secretariaat uitbouwen Co-creatie middels web 2.0 technieken Introductie wikifarm voor bestuur en commissies Inkomsten en uitgaven op elkaar afstemmen Financiering sponsorship beleid strategisch invullen Innoveren en verrassen De succesvolle Dare To campagne heeft u als lid gebracht tot nieuwe inzichten. Dat van uw bereik en uw invloed, het signaleren van uw eigen grenzen en hoe deze grenzen op te zoeken en te verleggen. MPI Nederland heeft een van de hoogste leden retentie en een nationaal congres dat ronduit bijzonder hoogt scoort als een van de beste in de industrie. Dit kan alleen door de inzet van de leden als vrijwilligers. De grootste

KERNPUNTEN BUSINESS PLAN status 2009 Focus op het runnen van de vereniging als een business Autonome taken en budgetten per commissie Behoefte aan professionele ondersteuning & tools Centraliseren van front & back office Werking en rol secretariaat uitbouwen Co-creatie middels web 2.0 technieken Introductie wikifarm voor bestuur en commissies Inkomsten en uitgaven op elkaar afstemmen Financiering sponsorship beleid strategisch invullen Innoveren en verrassen De succesvolle Dare To campagne heeft u als lid gebracht tot nieuwe inzichten. Dat van uw bereik en uw invloed, het signaleren van uw eigen grenzen en hoe deze grenzen op te zoeken en te verleggen. MPI Nederland heeft een van de hoogste leden retentie en een nationaal congres dat ronduit bijzonder hoogt scoort als een van de beste in de industrie. Dit kan alleen door de inzet van de leden als vrijwilligers. De grootste

Uitgangspunten Kwaliteit is pas kwaliteit als het resulteert in tevreden en meer leden Iets is pas goed als we er resultaat mee bereiken Kwaliteit is geen doel maar een middel om resultaat te bereiken

Vooruitblik Educatieve Commissie (2008) To Meet & Exceed Co-creation Advisory Board Allianties met andere verenigingen Educationals op 2 niveaus (beginners/gevorderden) Bijzondere aankondiging/innovatieve NL Conference Voor de educationals is het streven het huidige niveau te behouden en waar mogelijk te verbeteren. Hiervoor zijn diverse mogelijkheden: Een alliantie met sprekersbureaus Een denktank van mensen van binnen en buiten MPI Educationals op 2 niveaus, voor beginners en gevorderden Samenwerking andere brancheverenigingen zoals CLC en HSMAI

Vooruitblik Educatieve Commissie (2009) To Meet & Exceed Co-creation Advisory Board Allianties met andere verenigingen Educationals op 2 niveaus (beginners/gevorderden) Bijzondere aankondiging/innovatieve NL Conference Voor de educationals is het streven het huidige niveau te behouden en waar mogelijk te verbeteren. Hiervoor zijn diverse mogelijkheden: Een alliantie met sprekersbureaus Een denktank van mensen van binnen en buiten MPI Educationals op 2 niveaus, voor beginners en gevorderden Samenwerking andere brancheverenigingen zoals CLC en HSMAI

Educatieve Commissie 18/01/08 - Nieuwjaarsbijeenkomst/BoomChicago: 8,1 (69,7% response) 14/02/08 - NL Conference 2008: 7,2 (66,5%) 09/04/08 - Evenement Experience: 7,4 (70%) 03/06/08 - Fifteen/CSR: 7,6 (57%) 28/08/08 - ALV & Work-life balance: 7,8 (66,7%) 08/10/08 - Richard Lamb (@ MICE Travel Fair): 7,2 (54%) 08/01/09 - Nieuwjaarsbijeenkomst/Theo Kortsen: 7,4 (66%) 02/02/09 - NL Conference 2009: 6,6 (79,6%) 30/03/09 - CultureActive Tool (NL/BE): 8,3 (65%) 23/04/09 - Rampen & Realiteit: 7,3 (75%) 03/06/09 - Strategic Meeting Management - nog te ontvangen Voor de educationals is het streven het huidige niveau te behouden en waar mogelijk te verbeteren. Hiervoor zijn diverse mogelijkheden: Een alliantie met sprekersbureaus Een denktank van mensen van binnen en buiten MPI Educationals op 2 niveaus, voor beginners en gevorderden Samenwerking andere brancheverenigingen zoals CLC en HSMAI

VP ADMINISTRATIE (2008) Professionaliseren van back en front office Aansturen van secretariaat Procesbeheer van bestuursactiviteiten Integratie financiële administratie MPI & NL Conference Interne samenwerking optimaliseren Procesbeheer Centraal online collaboratie platform GroupSpace MPI Nederland GroupSpace MPI Board & Commissies (besloten) Central Desktop MPI Nederland (www.centraldesktop.com )

VP ADMINISTRATIE (2009) Professionaliseren van back en front office Aansturen van secretariaat Procesbeheer van bestuursactiviteiten Integratie financiële administratie MPI & NL Conference Interne samenwerking optimaliseren Procesbeheer Centraal online collaboratie platform GroupSpace MPI Nederland GroupSpace MPI Board & Commissies (besloten) Central Desktop MPI Nederland (www.centraldesktop.com )

Communicatie commissie (2008) Nieuw thema ‘To Meet & Exceed’ MPIweb.nl in lijn met MPIweb.org MPI meest zichtbaar in media MPI leider in kennis en als authoriteit Innovatie interne- en externe communicatie Retentie sponsoren Werving nieuwe sponsoren

Communicatie commissie (2009) Nieuw thema ‘To Meet & Exceed’ MPIweb.nl in lijn met MPIweb.org MPI meest zichtbaar in media MPI leider in kennis en als authoriteit Innovatie interne- en externe communicatie Retentie sponsoren Werving nieuwe sponsoren

Leden commissie (2008) Transparantie toegevoegde waarde lidmaatschap Informatiesessies over tools en benefits Nieuwkomersessies bij elke educational Contact plan – regelmatig contact met (prospect) leden Needs Assessment 90% retentie (gem. YTD = 84%) 300 leden per 1/7/2008 (YTD Mei 2008=246)

Leden commissie (200) Transparantie toegevoegde waarde lidmaatschap Informatiesessies over tools en benefits Nieuwkomersessies bij elke educational Contact plan – regelmatig contact met (prospect) leden Needs Assessment 90% retentie (gem. YTD = 84%) 300 leden per 1/7/2009 (YTD Juni 2009=267)

Begroting 2007 - 2008 Secretariaat is verhoogd van € 12.500 naar € 16.350 de NL Conference - nog steeds een aparte stichting – is geïntegreerd en zorgt voor een stijging van 33.000 Verder dient vermeld te worden dat: bestuurskosten zijn verhoogd € 1.450 (collaboratie platform) accountant kosten zijn verlaagd. board retreat is verhoogd (het belang en het rendement) rebates verhoogd naar € 17.500 (230 leden) € 3.000 opgenomen uit het eigen vermogen.

begroting (2008) Met een budget van € 67.000 wordt gestreefd naar een 0 resultaat dit uit zich onder meer in de doelstelling dat de Educationals ( 4 x € 1.500) en de NL Conference (€ 33.000) budgetneutraal moeten zijn. Daarvoor is het noodzakelijk om totaal € 18.500 aan contanten gesponsord te krijgen (sponsor packages zijn met 50 % verlaagd ten opzichte van vorig jaar).

begroting (2009) Met een budget van € 67.000 wordt gestreefd naar een 0 resultaat dit uit zich onder meer in de doelstelling dat de Educationals ( 4 x € 1.500) en de NL Conference (€ 33.000) budgetneutraal moeten zijn. Daarvoor is het noodzakelijk om totaal € 18.500 aan contanten gesponsord te krijgen . Kwartaal rapportages met helder inzicht

MPI Netherlands Chapter Board 2007-2009 Patricia Oosterhof – Oosterhof Organizing Nico Meijer – QMatters / Congreswereld.nl Max Schreuder – Maxxeffect Chris Lindeboom – Chagall Hotels & Restaurants Jarno de Boer – Congrex Michiel Middendorf – World Forum Nicolette van Erven - MCCM Jeroen Sirag – Stage Entertainment Jochem Treu – Mediscon Thomas Wieringa – Obsession Live Communication Caroline van Egmond – Koninklijke NIVRA Peter Boogaard – Cygnea Roel Frissen – Parthen Harmy Jansen – QCS Ruud Janssen – TNOC INTRO I: Introduction by Till. N: Why are we here. Why is it important for you to be here? T: Timing. Today we will meet from 14h00 – 19h00 with 2 breaks (1 at 15h30 and 1 at 17h15). Tomorrow we will work through from 09h00 till 13h00 with 1 break at 11h00). Discuss evening program. Cell phones off, no on-line connections with your lap-top to your e-mail, free to get coffee or go out of the room if you want, positive discussions which are only solution oriented. SEE agenda on next 2 slides

MPI Netherlands Chapter Board 2009-2011 Roel Frissen – Parthen – President 2009-2011 Nico Meijer – QMatters / Congreswereld.nl – VP Finance 2009-2011 Michiel Middendorf – World Forum – VP Communications 2009-2011 Xander Kranenburg – Live Solutions – NL Conference 2010 Peter Boogaard – Cygnea – VP Educations 2009-2011 Frank Tiebosch – Hotels van Oranje – VP Membership 2009-2011 Gijs Verbeek – Hospitality Solutions – Exec Director - Elect Harmy Jansen – QCS – Admin support Ruud Janssen – TNOC – Immediate Past President 2009-2010 INTRO I: Introduction by Till. N: Why are we here. Why is it important for you to be here? T: Timing. Today we will meet from 14h00 – 19h00 with 2 breaks (1 at 15h30 and 1 at 17h15). Tomorrow we will work through from 09h00 till 13h00 with 1 break at 11h00). Discuss evening program. Cell phones off, no on-line connections with your lap-top to your e-mail, free to get coffee or go out of the room if you want, positive discussions which are only solution oriented. SEE agenda on next 2 slides

MPI The Netherlands Board coach - Paul de Weger

The starting points for teams Clarity Openness Respect Integrity Cooperation C.O.R.I.C.

7 point Scale and progress 2 years CORIC total: Increased from 4.7 to 5.4 (coverage 77%) C.O.R.I. from under 5 now above 5 Increased from 4.72 to 5.55 (coverage 80%) Last ‘C’ is most difficult. Increased from 4.7  4.8 (coverage 69 %)

Clarity Everyone knows what is expected from him / her and what is expected of his/her environment.

Clarity (4.7  5.2) - Since CDT not improved as hoped / expected, time to start working on this, discipline - Clarity is one thing, but needs to lead to results, still a way to go - Clarity (communication) between committees can be improved who is doing what by when - Rather put items in manuals instead to mentor new member

Openness Whenever a committee or board member faces problems with your environment or performance, it is expected that this is raised by the member self.

Openness (4.7  5.5) - Difficult to involve everyone, one meeting not attended can mean two months between contact - Would even be better when items are summarized and shared instead of putting everything on CDT - More interaction between committees so Openness can happen

Respect Respect means accepting and respecting hierarchy Respect means that you try to accept characteristics of colleague members to pursuit of a productive atmosphere

Respect (4.8  5.8) + Respect for roles and positions

Integrity Words as correct, honest, reliable and just come in mind. It is expected that these qualities are practised in your performance

Integrity (4.7  5.7) + There is room for discussion, agreements and addressing is possible in a professional way

Cooperation When members are on good terms with each other When people start working together, a higher aim can be achieved Cooperation without C.O.R.I. is not possible

Cooperation (4.7  4.8) - We still need more cooperation, results are booked, but in cooperation we can improve - Suggestions and ideas are given, but taking up the responsibility to do something with them, sometimes lacks - We still work separately too much, better planning and communication between committees is needed - More interaction between committees

Practising ‘Meet & Exceed’ (4.4  4.8) - Dashboard needs to be developed with metrics - Meet & Exceed is used well, but is this also perceived by others? - Inform our members with all dates and activities in time

Meet & Exceed (TOPPERS / ‘HITS’) Drive and momentum in de group of volunteers Publicity in magazines, presence in exhibitions, Growth of members Secretarial services Communication plan Data educationals communicated earlier Good and varied educationals Linking the theme with the newsletter Initial roll out of the theme

Meet & Exceed (TOBBERS / ‘SHITS’) Consistency of working methods and coordination between committees Constant input to MPI can’t be guaranteed with volunteers Changes in board / committee members, gaps of knowledge Consultation / Communication Lack of time to work out plans The planning and communication for meetings with volunteers

What to improve It is time to create a general pay off for MPI Netherlands Chapter Think (committee) member and from objectives of the Netherlands Chapter, involve, instead of thinking for A paid board member at executive director level Better use of CDT, also manuals per committee Meet & Exceed also each other, the internal branding can be improved too It is difficult to fulfill the theme in every educational, members appreciation is leading. Rather do less items perfect than unrealistic objectives with result into frustrations Planning

TEAM steering wheel Express Address Discuss Agree

Philosophy of successful teams Responsibility Equality Autonomy Trust Result-oriented Heart… and Hard

Responsibility Taking responsibility instead of shifting responsibility Non acceptance of a minimum attitude where board members only feel responsible for their own actions or discipline

Result-oriented Something is only good when we’ve achieved results with it Quality is only quality when it will generate satisfied and more members Quality it is a means to an end

Heart and hard We are on good terms with each other At the same time our policy is hard for those who dysfunction in the end and ignore our values

Main points: What you can’t change, you’ll have to accept What you can’t accept, you’ll have to change Voluntary work is not without engagement (vrijwillig is niet vrijblijvend).

MPI The Netherlands Roel Frissen Strategy preview 2009-2011 7 June 2009

MPI 2009-2011 Succession planning Strategy preview Executive Director Nomination Committee Restructuring Board Candidates

MPI 2009-2011 Strategy for Growth 15 years of MPI Looking back Looking ahead Decision for professionalisation and consequences

Situation 2007-2009 President VP Administration Paid Secretariat VP Membership VP Finance VP Communications VP Education Membership committee Director of Sponsoring Dir. of Communications Dir. Of Education Sponsoring committee Communications comm. Education committee Director of NL Conference Taskforce NL Conference

Situation 2009-2011 NEW President VP Administration Executive Director Paid Secretariat PA (internship) VP Finance VP Membership VP Communications VP Education Membership committee Communications comm. Education committee Director of NL Conference Taskforce NL Conference

Situation 2009-2011 vacancy vacancy vacancy vacancy President VP Administration Executive Director Paid Secretariat PA (internship) VP Finance VP Membership VP Communications VP Education Membership committee Communications comm. Education committee vacancy Director of NL Conference vacancy Taskforce NL Conference

Situation 2009-2011 President Roel Frissen Executive Director Gijs Verbeek Paid Secretariat QCS –Harmy Jansen PA (internship) VP Finance Nico Meyer VP Membership Frank Tiebosch VP Communications Michiel Middendorf VP Education Peter Boogaard Membership committee Communications committee Education committee Director of NL Conference Xander Kranenburg Taskforce NL Conference

MPI The Netherlands IMPORTANT: Budget for ED is subject to approval Lobby for support at CLC09 Three year programme (building up) First year nothing changes in operations Role of secretariat is not questioned and remains

MPI The Netherlands Board Retreat 8 June 2009

Programma 08. 30-09. 00 Inleiding 09. 00-09 Programma 08.30-09.00 Inleiding 09.00-09.30 Uitleg parallelle sessie 09.30-09.45 Koffie 09.45-12.45 Aan de slag in twee sessies 12.45-13.45 Lunch

Programma 13. 45-14. 30 Parallelle sessies 14. 30-14. 45 Koffie 14 Programma 13.45-14.30 Parallelle sessies 14.30-14.45 Koffie 14.45-15.30 Terugkoppeling 1 15.30-16.15 Terugkoppeling 2 16.15-16.30 Wrap up 16.30-17.30 Borrel

Programma 08.30-09.00 Doelstelling(en) van vandaag De droom van MPI Nieuwe organisatiestructuur MPI

MPI 2009-2011 Succession planning Strategy preview Executive Director Nomination Committee Restructuring Board Candidates

MPI 2009-2011 Strategy for Growth 15 years of MPI Looking back Looking ahead Decision for professionalisation and consequences

Situation 2007-2009 President VP Administration Paid Secretariat VP Membership VP Finance VP Communications VP Education Membership committee Director of Sponsoring Dir. of Communications Dir. Of Education Sponsoring committee Communications comm. Education committee Director of NL Conference Taskforce NL Conference

Situation 2009-2011 NEW President VP Administration Executive Director Paid Secretariat PA (internship) VP Finance VP Membership VP Communications VP Education Membership committee Communications comm. Education committee Director of NL Conference Taskforce NL Conference

Situation 2009-2011 vacancy vacancy vacancy vacancy President VP Administration Executive Director Paid Secretariat PA (internship) VP Finance VP Membership VP Communications VP Education Membership committee Communications comm. Education committee vacancy Director of NL Conference vacancy Taskforce NL Conference

Situation 2009-2011 President Roel Frissen Executive Director Gijs Verbeek Paid Secretariat QCS –Harmy Jansen PA (internship) VP Finance Nico Meyer VP Membership Frank Tiebosch VP Communications Michiel Middendorf VP Education Peter Boogaard Membership committee Communications committee Education committee Director of NL Conference Xander Kranenburg Taskforce NL Conference

MPI The Netherlands IMPORTANT: Budget for ED is subject to approval Lobby for support at CLC09 Three year programme (building up) First year nothing changes in operations Role of secretariat is not questioned and remains

De Droom De droom van MPI Eindtermen 30 juni 2011 Wat hebben we daarvoor nodig? Hoe gaan we dat bereiken?

Programma 09.00-09.30 Uitleg parallelle sessies: - Strategie en Business Plan 2009-2011 - (Master)Planning

Strategie en Business Plan 2009-2011

Master Planning

Programma 09.30-09.45 Koffie Daarna opsplitsen in groepen!

MPI Nederland Strategy & Business plan sessie 8 juni 2009

MPI 2009-2011 Vision – Mission - Strategy Most of you will remember MPI’s strategy the pathways of excellence. That was a 3 year strategy that has been successfully implemented and we are now facing the challenge to start a new journey. Our industry is getting more global every day, it is becoming very normal now to organize meetings for attendees from all over the world. China is getting a bigger and bigger partner, they are currently building 61 convention centers. We as MPI cannot deny that things are changing and that we need form and shape the participation in MPI less around historically established rules and more about self-determination in response to marketplace opportunities the own need of our members. We have to make it easier for people to enter the MPI community. The new MPI vision reflects this: This leads to the new Mission of making our members successful by building connections to: knowledge/ ideas, relationships and marketplaces.

93 VISION AND MISSION 93

MPI Vision & Mission Vision: Build a rich global meeting industry community Mission: Make our members successful by building human connections to: Knowledge & Ideas Relationships Marketplaces Holly - Read

Strategic Imperatives 95 EVOLVE to a global community RE-IMAGINE our business relationship with chapters ELEVATE the member conversation and experience BUILD a great organization Holly 95

Why is it important to know? 96 Will make our members and chapters more successful Be advocates of our Vision/Mission Increase member involvement in MPI Holly – Understanding the overall picture for MPI will help make our members, you and the chapter more successful. By being an advocate of this vision and mission and understanding where we as an organization are moving you will be more successfulin engaging your membership. 96

Chapter Dashboard Metrics Net Member Growth Measures chapter member growth and rebates Allows for chapters to track their member growth patterns Chapter Membership Satisfaction Assessment of overall member satisfaction with chapter Allows for chapters to gauge member satisfaction in 3 areas; Network, Education and Marketplace Engagement/Participation Gauges member participation and involvement in chapter activities Allows for chapters to track event/volunteer success Chapter Financial Management Calculates financial management not budgeting skills Allows for chapter the freedom to manage finances and track educational expenses The Chapter Dashboard Metrics allow for chapters to see how they are performing in various areas or “fronts” member growth, Satisfaction, engagement and financial management. 97

SWOT Strengths Weaknesses Opportunities Threats 11:22

VISIE -> MISSIE -> THEMA 2009 We berusten niet in het zijn van een vereniging met leden en activiteiten. We streven naar het doorontwikkelen tot een interactieve gemeenschap; gedreven door participatie en co-creatie. Missie: MPI leden zijn gedreven in het treffen van elkaar en het overtreffen van verwachtingen als het gaat om kennis, ideeënuitwisseling, netwerken voor persoonlijk en zakelijk belang. Bouwen van een rijke gemeenschap van meeting industrie professionals. We berusten niet in het zijn van een standaard vereniging met leden en activiteiten. We streven naar een interactieve gemeenschap gedreven door participatie en waar co-creatie de werkvorm is. Dit leidt tot een nieuwe missie waarbij onze leden gedreven zijn in het treffen van elkaar en verwachtingen te overtreffen als het gaat om kennis, ideeënuitwisseling, netwerken en benutten van persoonlijke en zakelijke kansen in de markt.

Programma 13. 45-14. 30 Parallelle sessies 14. 30-14. 45 Koffie 14 Programma 13.45-14.30 Parallelle sessies 14.30-14.45 Koffie 14.45-15.30 Terugkoppeling 1 15.30-16.15 Terugkoppeling 2 16.15-16.30 Wrap up 16.30-17.30 Borrel

Programma 13.45-14.30 Parallelle sessies

Programma 14.30-14.45 Koffie

Programma 14.45-15.30 Terugkoppeling I

Programma 15.30-16.15 Terugkoppeling II

Programma 16.15-16.30 De droom van MPI Doelstelling(en) van vandaag De kracht van vrijwilligers en professionals ALV 28 augustus 2009 Borrel op jubileumjaar

Process Aim / Target Critical Success Factors Key Performance Indicators Measure

Critical Success Factors What do I need to perform In terms of: Means Authorities /Power Responsibilities (Meeting) Structures

Key Performance Indicators By what results are we successful In terms of: Quality Finance Growth Other