© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V ICT gebruik aan boord volledig rapport & evoluties Use of ICT on board full report & evolutions

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Evoluties op bases van eerdere enquêtes Evolutions based on previous surveys Waar mogelijk worden evoluties opgemaakt op basis van eerdere enquêtes: Where possible evolutions are made based on previous surveys: Vergelijking resultaten ICT enquête 2005 uitgevoerd door PBV Comparison results ICT survey 2015 executed by PBV Vergelijking resultaten ICT enquête 2008 uitgevoerd door PBV Comparison results ICT survey 2008 executed by PBV Vergelijking resultaten AIS enquête 2010 uitgevoerd door PBV Comparison results AIS survey 2010 executed by PBV Vergelijking resultaten “Telematic Umfrage”, enquête in opdracht van Arbeidsgruppe Telematic, uitgevoerd door VBW 2011 Comparisation results “Telematic Umfrage”, survey commissioned by Arbeidsgruppe Telematic, excuted by VBW 2011 Vergelijking resultaten AIS enquête 2012uitgevoerd door PBV Comparison results AIS survey 2012 executed by PBV

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Responsgraad Response rate ICT enquête 2012 ICT survey 2012 Er werden enquêteformulieren uitgestuurd naar de Vlaamse binnenvaartondernemers. 104 ingevulde formulieren zijn verwerkt. Dit is een respons percentage van 9.75% survey forms were mailed to the Flemish skippers. 104 filled in forms were processed. This is a response rate of 9.75%. ICT enquête 2008 ICT survey 2008 Er werden 990 enquêteformulieren uitgestuurd naar de Vlaamse binnenvaartondernemers. 83 ingevulde formulieren zijn verwerkt. Dit is een respons percentage van 8.30%. 990 survey forms were mailed to the Flemish skippers. 83 filled in forms were processed. This is a response rate of 8.30%. AIS enquête 2010 AIS survey 2010 Er werden enquêteformulieren uitgestuurd naar de Vlaamse binnenvaartondernemers. 141 ingevulde formulieren zijn verwerkt. Dit is een respons percentage van 12.90% survey forms were mailed to the Flemish skippers. 141 filled in forms were processed. This is a response rate of 12.90%. Umfrage Telematic 2011 Er werden enquêteformulieren uitgestuurd naar NL, BE, CH, LU en DE binnenvaartondernemers. 476 ingevulde formulieren zijn verwerkt. Dit is een respons percentage van 5.20% survey forms were mailed to NL, BE, CH, LU en DE skippers. 476 filled in forms were processed. This is a response rate of 5.20%. ICT enquête 2015 ICT survey 2015 Er werden 990 enquêteformulieren uitgestuurd naar de Vlaamse binnenvaartondernemers en 175 formulieren beschikbaar gesteld via meerdere sluizen 121 ingevulde formulieren zijn verwerkt. Dit is een respons percentage van 10,39%. 990 survey forms were mailed to the Flemish skippers and 175 forms available at some locks 121 filled in forms were processed. This is a response rate of 10,39%.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Profiel respondenten Profile respondents

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V PC aan boord PC on board

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V The number of PCs on board increased by 10% in the last 10 years ( ) from 88% to 98%. Almost everyone has a PC on board now. The daily professional use has increased from 29% to 78% in that period % Has ICT on board: 60 % has a PC and a tablet on board., 38% only a PC 70% Has basic knowledge, 25% good knowledge and 3% is an expert. 78% Uses the pc daily for professional purposes.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Internet &

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Almost everyone who has a pc/tablet on board, also has internet access. Internet access increased from 84% in 2008/2012 to 96% in 2015 The survey held in the Netherlands / Germany in 2011 (so other participants and different main sailing area), shows the number of PCs on board were about the same but the number with internet access was remarkably higher – 2015 The availability of internet on board has increased over the past 10 years by as much as 42%. A proportional increase can be seen in the number of intensive users (one hour or more / day), which increased from 16% in 2005 to 64% in – 2015 Despite the rising internet usage, the monthly cost drops relative to During the last years specific products / packages have been placed on the market, (better) tailored to the needs of inland entrepreneur, who are, on-board, completely dependent on wireless communications.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V % of respondents find the network coverage in Belgium insufficient, in the Netherlands this is only 5%. Answers to questions concerning network coverage and used technology are related to the sailing area. Remarkable is the limited use of WiFi, compared to mobile network usage. Outside Belgium there is clearly much less use of internet, 36% of the respondents do not use the internet in France.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Software aan boord Software on board

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Informatie uitwisseling Information exchange

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V On the exchange of information with clients, telephone exchange remains the highest score, followed by . The use of increases clearly in all kinds of information exchange and scored the highest for the exchange of transport orders and especially for invoicing. We also see that the "no exchange" of information decreases compared to 2012, especially information on “the planning of the client” and “predictions about future cargo”.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Beschikbaarheid van online info Availability of online info

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V % Of the respondents uses apps professionally. Looking at these 40% only, 50% believe that the available online information is insufficiently adapted, while the overall results (all participants) of the survey indicate 30%. 37% Of the respondents says the availability of apps for inland navigation is insufficient. Suggestions for new apps are mainly voyage related, both in terms of fairway conditions as administrative formalities. Teletext is an intensively used information source in the IWT sector. Also the mobile version of teletext is frequently used by the skippers.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V AIS (gebruik) aan boord AIS (usage) on board

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V The first survey concerning AIS dates from 2010, before any announcement of the mandatory use. Only 13% had an AIS device on board. 94% of them linked the AIS device to electronic navigational charts. The mandatory AIS use starting in some ports and the support program for the purchase of an AIS device in 2011, makes the availability on board increasing from 13% in 2010 to 84% in 2011, 94% in 2012 and 98% in 2015.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V The 13% who have AIS on board (2010) are all of the opinion that AIS makes navigating safer and clearer, even 83% find it easier to navigate. Because the % that have AIS on board in 2010 does not relate the % in 2012 and 2015, these figures are shown in a these figures in a separate chart Although the AIS user experiences for navigational purposes were already largely positive in 2012, there is a marked increase in Questioning whether via AIS voyages can be planned better, the response remains mostly negative like in 2012.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V – 2015 Both in 2010, 2012 and 2015 the opinions on the provision of AIS position information to the client remain very divided. There is only a small reduction from 22% to 18% of those who never want to provide position information to the client. Also the answers to the question whether AIS is a service that needs to be offered to the clients are very divided. The number saying 'yes' is rising by 11% compared to 2012 (13% to 24%) but the number of respondents saying "no" stays the largest group with 39%.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V % believe that AIS position of the vessel may be seen by other ships (+ 9% compared to 2012). The availability of AIS information for governments that manage the traffic has clearly also an added value for the respondents. 90% Think that their position may be seen by governments that manage traffic (+ 30% compared to 2012) Compared to 2012 is the number with the opinion that AIS is useful for the owner of the ship / captain or crew increased from 67% to 83%. The use of AIS for shippers and charterers increased by +/- 20%, the benefit to the waterway managers remains status quo. The answers to the question whether the position may be seen by "my client" and "all clients" is more divided, but in relation to 2012, there is a surge in the 'yes' sayers. 50% is of the opinion that position info may not be seen by “other authorities”. Compared to 2012 this is an increase of 6%. This is the only group where the ‘no’ sayers rise.

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Elektronisch melden Electronic reporting

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Berichten aan de schipperij Notices to skippers

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Hoe informeren? How to be informed?

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Andere/other: - via app (80%) - elektronische info borden aan sluizen / electronic information panels at locks

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Opmerkingen of suggesties? Remarks or suggestions? Misbruik AIS informatie door bevrachters – prijsdrukken Misuse of information by freight forwarder – pricing Digitale info te moeilijk, verandert allemaal te snel Digital info to difficult, changes to fast Niet afhankelijk worden van ICT & e-info om te kunnen/mogen varen! Vb. AIS op de Rijn Not depeding on ICT & e-info to be able to sail. Eg. AIS on the Rhine Overal en altijd betaalbaar internet. Nu te duur. Ook nodig voor ERI Always and everywhere payable internet. Now to expensive. Also needed for ERI Te veel melden… koppeling maken met AIS To much reporting …. Make AIS connection

© Promotie Binnenvaart Vlaanderen VZW ICT aan boord 2015 | volledig rapport incl. evoluties ICT on board 2015 |full report incl. evolutions V Dit rapport is opgemaakt door Promotie Binnenvaart Vlaanderen vzw Annick Javor & Paul Lambrechts Contact via: | Niets uit deze uitgave mag worden verveelvoudigd en/of gepubliceerd worden zonder schriftelijke toestemming van de auteurs This report is edit by Promotie Binnenvaart Vlaanderen vzw Annick Javor & Paul Lambrechts Contact via: | Nothing from this publication may be reproduced or published without the publisher’s prior written permission Promotie Binnenvaart Vlaanderen (PBV) is een VZW (Vereniging zonder winstoogmerk) opgericht door de Vlaamse regering in 1992 met als opdracht: het stimuleren van het professionele en recreatieve gebruik van de waterwegen. PBV biedt alle gebruikers en betrokken overheden een forum voor overleg en het innemen van gemeenschappelijk standpunten. Haar belangrijkste doelstelling is een stijging van het aandeel van het watergebonden vervoer in het totale goederenvervoer. Een opdracht die zowel op economisch als op ecologisch en maatschappelijk vlak uiterst belangrijk is. Promotion for inland navigation in Flanders is a Non Profit Organization established by the Flemish Government in 1992 to stimulate professional and recreational use of inland waterways. The promotion Office provides a forum for users and authorities for consultation and the taking of joint positions. Her most important objective is an increase of the share of water-bound transport in total cargo transport. A mission which is extremely important form an economic, ecological an social point of view.