10Environment and Culture A big influence on internal corporate culture is the external environmentCultures can vary widely across organizationsOrganizations within same industry reveal similar cultural characteristics
11Corporate Culture Adaptability Adaptive Culture Unadaptive CultureVisible BehaviorExpressed ValuesManagers pay close attention to all their constituencies, especially customers, and initiate change when needed to serve their legitimate interests, even if it entails taking some risks.Managers care deeply about customers, stockholders, and employees. They strongly value people and processes that can create useful change (e.g., leadership initiatives up and down the management hierarchy).Managers tend to behave somewhat insularly, politically, and bureaucrati-cally. As a result, they do not change their strategies quickly to adjust to or take advantage of changes in their business environments.Managers care mainly about themsel-ves, their immediate work group, or some product (or technology) associated with that work group. They value the orderly and risk-reducing management process much more highly than leadership initiatives.
13High-Performance Culture A culture thatIs based on a solid organizational mission or purposeEmbodies shared adaptive values that guide decisions and business practices, andEncourages individual employee ownership of both bottom-line results and the organization’s cultural backbone