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Erbeterdezaak.nl Bedrijfs processen overzicht Een voorbeeld © de vries business consultancy, 2008.

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Presentatie over: "Erbeterdezaak.nl Bedrijfs processen overzicht Een voorbeeld © de vries business consultancy, 2008."— Transcript van de presentatie:

1 erbeterdezaak.nl Bedrijfs processen overzicht Een voorbeeld © de vries business consultancy, 2008

2 erbeterdezaak.nl Warehousing & Distribution & Distribution HR processes IT processes Quality processes Finance & control processes Business Creation process Business Creation process Marketing execution Procure to pay Order to cash Customer and consumer needs and Legal Req’ments Stakeholder satisfaction: Consumers Customers Our people Shareholders Society Strategy deployment Strategy development Process © de vries business consultancy, 2008

3 erbeterdezaak.nl Het primaire proces van “dozen schuiven”: Spullen bestellen Opslaan in het magazijn Klantenorders ontvangen Orders uitleveren Geld ontvangen Leveranciers betalen ….en graag in deze volgorde! Warehousing & Distribution & Distribution Procure to pay Order to cash © de vries business consultancy, 2008

4 erbeterdezaak.nl Warehousing & Distribution Procure to pay Order to cash Business Creation process Business Creation process Marketing execution © de vries business consultancy, 2008 Het proces dat de product portfolio bepaald en het proces dat zorgt dat er er vraag is naar het product

5 erbeterdezaak.nl Warehousing & Distribution Procure to pay Order to cash Marketing execution Business Creation process Customer and consumer needs Strategy deployment Strategy development Process © de vries business consultancy, 2008

6 erbeterdezaak.nl Customer and consumer needs and Legal Req’ments Stakeholder satisfaction: Consumers Customers Our people Shareholders Society Strategy deployment Strategy development Process Warehousing & Distribution Procure to pay Order to cash Marketing execution Business Creation process © de vries business consultancy, 2008

7 erbeterdezaak.nl HR processes IT processes Quality processes Finance & control processes Warehousing & Distribution Procure to pay Order to cash Marketing execution Business Creation process Strategy deployment Strategy development Process Customer and consumer needs and Legal Req’ments Stakeholder satisfaction: Consumers Customers Our people Shareholders Society © de vries business consultancy, 2008

8 erbeterdezaak.nl Warehousing & Distribution & Distribution HR processes IT processes Quality processes Finance & control processes Business Creation process Business Creation process Marketing execution Procure to pay Order to cash Customer and consumer needs and Legal Req’ments Stakeholder satisfaction: Consumers Customers Our people Shareholders Society Strategy deployment Strategy development Process © de vries business consultancy, 2008

9 erbeterdezaak.nl Production process Production process Warehousing & Distribution HR processes IT processes Quality processes Finance & control processes Business Creation processMarketing and Sales execution Procure to pay Order to cash Customer and consumer needs and Legal Req’ments Stakeholder satisfaction: Consumers Customers Our people Shareholders Society Strategy deployment and communications Strategy development Process Production process © de vries business consultancy, 2008

10 erbeterdezaak.nl Breng de volgende processen onder in het proces plaatje - Persbericht uitsturen - Opnieuw verpakken van afgekeurde producten (rework) - Voorraad van het magazijn opnemen - Kantoor artikelen kopen - Klantenklachten afhandelen - Retouren terugzetten in magazijn - Credit nota’s verwerken - Kwartaal afsluiting - Nieuwe software installeren - Jaar afsluiting - Inbrengen nieuw product in verkoop systeem - Nieuwe verpakking ontwerpen Oefening © de vries business consultancy, 2008

11 erbeterdezaak.nl U wilt meer weten? Gewoon even een mailtje sturen naar: © de vries business consultancy, 2008


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