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Presentatie over: "ICT in Business ICT Strategy"— Transcript van de presentatie:
1 ICT in Business ICT Strategy Part 3a: Understanding the present situationBas KruiswijkLeiden University, April 2010
2 Analyzing the application portfolio ICT assessmentCategorize the application portfolio by quality and importancePortfolio analysisCategorize applications as “Strategic”, “High potential”, “Key operational” and “Service”Analysis of project portfolioWhich current or planned projects contribute to solving issues found in the assessment / portfolio analysisICT opportunityscanWhich technological opportunities contribute to solving issues found in the assessment / portfolio analysis
3 ICT Assessment Key questions Which information systems (applications) are in place or plannedWhat is their strategic importanceWhat is their operational importanceWhat is the end-user qualityWhat is the quality in terms of maintenanceWhat are the exploitation costs
4 ICT Assessment Importance StrategicWhat is the contribution of an application to specific strategic goals?Does the application support the organization in realizing the business strategy?OperationalWhat is the contribution of an application in the support of the primary and secondary processes?Does the primary process depend on the application?How critical is the application to the primary process?
5 ICT Assessment Quality End-userQuality of the information (accurate, complete, timely, precise, verifiable)Quality of the application (reliable, effective, efficient, robust)MaintenanceFlexibilityMaintainabilityTestabilityPortabilityConnectivityReusabilityExtendabilityIs the application up-to-standards?
7 Portfolio analysis Strategic High potential Applications that are critical to sustaining future business strategyApplications that may be important in achieving future successApplications on which the organization currently depends for successApplications that are valuable but not critical to successKey operationalSupportSource: McFarlan
8 Portfolio analysis Classifying the applications (1) Questions (for every application (component));If the development succeeds will it… ORIs the application delivering benefits that…Result in a clear competitive advantage for the business?Enable the achievement of specific business objectives and/or critical success factors?Overcome known business disadvantages in relation to competitors?Avoid foreseeable business risks becoming major problems in the near future?Improve the productivity of the business and, hence, reduce long term costs?Enable the organization to meet statutory requirements?Provide benefits not yet known, but may result in a) or b)?
9 Portfolio analysis Classifying the applications (2) Result in a clear competitive advantage for the business?Enable the achievement of specific business objectives and/or critical success factors?Overcome known business disadvantages in relation to competitors?Avoid foreseeable business risks becoming major problems in the near future?Improve the productivity of the business and, hence, reduce long term costs?Enable the organization to meet statutory requirements?Provide benefits not yet known, but may result in a) or b)?High potentialStrategicKey operationalSupporta)Yesb)c)d)e)f)g)
10 Example portfolio classification example for manufacturing company StrategicHigh potential* Direct marketing and telesales** Advertising and promotion-campaign man.** Sales forecasting? Customer Relationship management** E-procurement? On-line customer specification system** Product tracking? Product profitability analysis** Data warehouse / customer analysis* Product database / Inventory management* Order processing, dispatch, invoicing* Production control* Purchasing materials() Costing systems() Sales analysis* Warehouse management* Wholesaler EDI* Payroll and personell systems* Ledgers (AR/AP)* General ledger and budgetting* Office systems() Purchasing – General* Samples managementKey operationalSupport* Existing system() Existing system needs improvement** Planned system? Potential system
11 Support of business processes Bottlenecks and blind spots Maintenance costsFlexibility (future changes)Blind spotsLack of support of business processesPossible improvementsDifferent applications supporting the same business processesAchieve efficiency by integration or improvement of applications
12 Analysis of project portfolio Current or planned projects Current plans for the futureWhat are the ongoing or planned projects (new applications or renewal of existing ones)Key questions – will these projects…Resolve bottlenecksFill-in blind spotsTake advantage of technological opportunities
13 Technological opportunities How can ICT contribute to resolve the bottle-necks and fill-in the blind spots?How can ICT contribute to the realization of business goals?ICT Opportunity scanAnalysis of ICT Trends
14 Few specialists (laboratory) ICT opportunityscanMarket potentialLet it growUseWorkflow managementVirtual realityMobile communicationInvestmentsBe awareExplorePortalsWeb enablingFew specialists (laboratory)Quantum computingPrototypeProvenMaturity
15 IT Trends Market growth Cash generation ‘Question marks’ ‘Stars’ Mobile internetWeb servicesASPVirtual realitye-CRMPSAADSLBluetoothSCMHLTUMTSJiniXMLBusiness Intelligence.NET / J2EELinuxP2Phighe-CommerceW-LANe-BusinessSmartcardsMarket growthVoIPVoice Portalse-PaymentSANOOPDA’sInternetWAPlowMobile telecomNetwork computerIntranetHTMLWarehousesERPDNSDSS/EIS/MISGroupwareMiddlewareSource:IT Trends Institute,Trends in IT 2002Based on BostonConsulting matrixCall CenterCASE / 4GLEDIDIS‘Dogs’lowhigh‘Cash cows’Cash generation