De presentatie wordt gedownload. Even geduld aub

De presentatie wordt gedownload. Even geduld aub

ICT in Business ICT Strategy Part 3a: Understanding the present situation Bas Kruiswijk Leiden University, April 2010.

Verwante presentaties


Presentatie over: "ICT in Business ICT Strategy Part 3a: Understanding the present situation Bas Kruiswijk Leiden University, April 2010."— Transcript van de presentatie:

1 ICT in Business ICT Strategy Part 3a: Understanding the present situation Bas Kruiswijk Leiden University, April 2010

2 © Twynstra 2 Analyzing the application portfolio •ICT assessment –Categorize the application portfolio by quality and importance •Portfolio analysis –Categorize applications as “Strategic”, “High potential”, “Key operational” and “Service” •Analysis of project portfolio –Which current or planned projects contribute to solving issues found in the assessment / portfolio analysis •ICT opportunityscan –Which technological opportunities contribute to solving issues found in the assessment / portfolio analysis

3 © Twynstra 3 ICT Assessment Key questions •Key questions –Which information systems (applications) are in place or planned –What is their strategic importance –What is their operational importance –What is the end-user quality –What is the quality in terms of maintenance –What are the exploitation costs

4 © Twynstra 4 ICT Assessment Importance Strategic •What is the contribution of an application to specific strategic goals? •Does the application support the organization in realizing the business strategy? Operational •What is the contribution of an application in the support of the primary and secondary processes? •Does the primary process depend on the application? •How critical is the application to the primary process?

5 © Twynstra 5 ICT Assessment Quality End-user •Quality of the information (accurate, complete, timely, precise, verifiable) •Quality of the application (reliable, effective, efficient, robust) Maintenance •Flexibility •Maintainability •Testability •Portability •Connectivity •Reusability •Extendability •Is the application up-to- standards?

6 © Twynstra 6 ICT Assessment InvestHealthy IgnoreService Importance vs. quality Importance Qualit y Use Maintenance Importance Strategic Operational Exploitation costs < 1 Million 1 – 2 Million > 2 Million Information system 1 = Personnel 2 = Sales 3 = Finance 4 = Salary 5 = Project 6 = Procurement 7 = Production Source: Software Engineering Research Centre (SERC)

7 © Twynstra 7 Portfolio analysis StrategicHigh potential Applications that are critical to sustaining future business strategy Applications that may be important in achieving future success Applications on which the organization currently depends for success Applications that are valuable but not critical to success Key operationalSupport Source: McFarlan

8 © Twynstra 8 Portfolio analysis Classifying the applications (1) •Questions (for every application (component)); –If the development succeeds will it… OR –Is the application delivering benefits that… a)Result in a clear competitive advantage for the business? b)Enable the achievement of specific business objectives and/or critical success factors? c)Overcome known business disadvantages in relation to competitors? d)Avoid foreseeable business risks becoming major problems in the near future? e)Improve the productivity of the business and, hence, reduce long term costs? f)Enable the organization to meet statutory requirements? g)Provide benefits not yet known, but may result in a) or b)?

9 © Twynstra 9 Portfolio analysis Classifying the applications (2) a)Result in a clear competitive advantage for the business? b)Enable the achievement of specific business objectives and/or critical success factors? c)Overcome known business disadvantages in relation to competitors? d)Avoid foreseeable business risks becoming major problems in the near future? e)Improve the productivity of the business and, hence, reduce long term costs? f)Enable the organization to meet statutory requirements? g)Provide benefits not yet known, but may result in a) or b)? High potentialStrategicKey operationalSupport a)Yes b)Yes c)Yes d)Yes e)Yes f)Yes g)Yes

10 © Twynstra 10 Example portfolio classification example for manufacturing company StrategicHigh potential * Direct marketing and telesales ** Advertising and promotion-campaign man. ** Sales forecasting ? Customer Relationship management ** E-procurement ? On-line customer specification system ** Product tracking ? Product profitability analysis ** Data warehouse / customer analysis * Product database / Inventory management * Order processing, dispatch, invoicing * Production control * Purchasing materials () Costing systems () Sales analysis * Warehouse management * Wholesaler EDI * Payroll and personell systems * Ledgers (AR/AP) * General ledger and budgetting * Office systems () Purchasing – General * Samples management Key operationalSupport * Existing system () Existing system needs improvement ** Planned system ? Potential system

11 © Twynstra 11 Support of business processes Bottlenecks and blind spots •Bottle-necks –Support of business process –Maintenance costs –Flexibility (future changes) •Blind spots –Lack of support of business processes •Possible improvements –Different applications supporting the same business processes –Achieve efficiency by integration or improvement of applications

12 © Twynstra 12 Analysis of project portfolio Current or planned projects •Current plans for the future –What are the ongoing or planned projects (new applications or renewal of existing ones) •Key questions – will these projects… –Resolve bottlenecks –Fill-in blind spots –Take advantage of technological opportunities

13 © Twynstra 13 Technological opportunities •How can ICT contribute to resolve the bottle-necks and fill-in the blind spots? •How can ICT contribute to the realization of business goals? –ICT Opportunity scan –Analysis of ICT Trends

14 © Twynstra 14 ICT opportunityscan Market potential Few specialists (laboratory) PrototypeProven Investment s Maturity Let it growUse Be awareExplore Quantum computing Virtual reality Workflow management Portals Web enabling Mobile communication

15 © Twynstra 15 IT Trends Cash generation Market growth Source: IT Trends Institute, Trends in IT 2002 Based on Boston Consulting matrix Mobile internet Virtual reality PSA Bluetooth UMTSJini.NET / J2EE HLT P2P W-LAN Voice PortalsVoIP ASP e-CRM SCM Web services XML ADSL Business Intelligence Linux e-Commerce e-Business SAN e-Payment Smartcards WAP Network computer DNS HTML Groupware EDI OO PDA’s Mobile telecom Internet Intranet WarehousesERP DSS/EIS/MIS Middleware Call Center DIS CASE / 4GL ‘Question marks’‘Stars’ ‘Dogs’‘Cash cows’ lowhigh low high

16 © Twynstra 16 Gartner’s Hype cycle Source: Gartner Group

17 © Twynstra 17 Example 1

18 © Twynstra 18 OnderzoekenLeren Hanze portaal Infrastructuur kantoorautomatisering Ketenportaal Managementportaal bedrijfsvoering lerenkwalificeren kernregistraties mail en agenda archivering documentmanagement samenwerken (conferencing, forum chat) zoeken identificatie authenticatie autorisatie monitoring logging Middleware Verantwoordingsrapportage Managementrapportage primair proces onderzoeks vraag haalbaarheids check uitvoering Opleverings- resultaten opbouwen portfolio Student Volg Onderzoeksmanagement studenten beheren student- gegevens faciliteiten beheren faciliteiten personeel beheren personeel onderwijs- aanbod beheren onderwijs- aanbod content beheren kennis financiën beheren financiën relaties beheren relaties beheren Opdracht- formulering planning ondersteunen besturen uitvoeren projecten beheren project- gegevens beschikbaar stellen instroomplanning uitvoeringtoetsing uitstroom Onderwijslogistiek

19 © Twynstra 19 OnderzoekenLeren Hanze portaal Infrastructuur kantoorautomatisering Ketenportaal Managementportaal bedrijfsvoering lerenkwalificeren kernregistraties mail en agenda archivering document management samenwerken (conferencing, forum chat) zoeken identificatie authenticatie autorisatie monitoring logging Middleware Verantwoordingsrapportage Managementrapportage primair proces opbouwen portfolio Student Volg studenten beheren student- gegevens faciliteiten beheren faciliteiten personeel beheren personeel onderwijs- aanbod beheren onderwijs- aanbod content beheren kennis financiën beheren financiën relaties beheren relaties beheren ondersteunen besturen uitvoeren projecten beheren project- gegevens beschikbaar stellen instroom ontwikkeling planning uitvoeringtoetsing uitstroom Onderwijs logistiek Video- conf BB ewo MSN BB search O- bestanden Registratie MAC adressen Active Dir Maggie printers OutlookBB CSDECOS Topdesk LanDesk HSA Alumni MultiversQuestor Accra BB CS WINIBW MS-CMS Uren registratie OMR Planon Chipnet Caso HPAVerlof PMF P&O Mentor Dashboard Mavim Hanze.nl OWA BB intranet BB Elo EFJ Progress Edukaat RPDB Mavim Web Dashboard- Web Moveon ACTO Kengetallen- site STAD Kengetallen- site STAD Uur 400 Humannet Fuwasys DVS Hanzetel MS office Google mini Trinicom Multivers Voorlichting- systeem DOP Progress SNAP Officenet Multivers FMS FAK-E onderzoeks vraag haalbaarheids check uitvoering Oplevering resultaten Onderzoeksmanagement Opdracht- formulering planning MS-Project ADS-IMPORT Progress WWW WRB Indato BB CS DOP Progress stage BB Group- tool Question Mark Perception Syllabus+ ACTOStageQ ADS- ORGMEMBER

20 © Twynstra 20 OnderzoekenLeren Hanze portaal Infrastructuur kantoorautomatisering Ketenportaal Managementportaal bedrijfsvoering lerenkwalificeren kernregistraties mail en agenda archivering documentmanagement samenwerken (conferencing, forum chat) zoeken identificatie authenticatie autorisatie monitoring logging Middleware Verantwoordingsrapportage Managementrapportage primair proces opbouwen portfolio Student Volg studenten beheren student- gegevens faciliteiten beheren faciliteiten personeel beheren personeel onderwijs- aanbod beheren onderwijs- aanbod content beheren kennis financiën beheren financiën relaties beheren relaties beheren ondersteunen besturen uitvoeren projecten beheren project- gegevens beschikbaar stellen instroom ontwikkeling planning uitvoeringtoetsing uitstroom Onderwijs logistiek Video- conf BB ewo MSN BB search O- bestanden Registratie MAC adressen Active Dir Maggie printers Outlook BB CS DECOS Topdesk LanDesk HSA Trinicom Multivers AlumniMultivers Questor Accra BB CS WINIBW MS-CMS Uren registratie ACTO Planon Chipnet Caso HPAVerlof PMF P&O Mentor Dashboard Mavim Hanze.nl OWA BB intranet BB Elo EFJ Progress Edukaat RPDB Mavim Web Dashboard- Web Moveon Kengetallen- site STAD Kengetallen- site STAD Uur 400 Humannet Functionele kwaliteit van de applicaties Fuwasys DVS Hanzetel MS Office Voorlichting- systeem Google mini ACTO SNAP Officenet Multivers FMS FAK-E DOP Progress onderzoeks vraag haalbaarheids check uitvoering Opleverings resultaten Onderzoeksmanagement Opdracht- formulering planning MS-Project ADS-IMPORT Progress WWW WRB Indato BB CS DOP Progress stage BB Group- tool Question Mark Perception Syllabus+ ACTOStageQ ADS- ORGMEMBER

21 © Twynstra 21 OnderzoekenLeren Hanze portaal Infrastructuur kantoorautomatisering Ketenportaal Managementportaal bedrijfsvoering lerenkwalificeren kernregistraties mail en agenda archivering document management samenwerken (conferencing, forum chat) zoeken identificatie authenticatie autorisatie monitoring logging Middleware Verantwoordingsrapportage Managementrapportage primair proces Student Volg studenten beheren student- gegevens faciliteiten beheren faciliteiten personeel beheren personeel onderwijs- aanbod beheren onderwijs- aanbod content beheren kennis financiën beheren financiën relaties beheren relaties beheren ondersteunen besturen uitvoeren projecten beheren project- gegevens beschikbaar stellen instroom ontwikkeling planning uitvoeringtoetsing uitstroom Onderwijs logistiek Video- conf BB ewo MSN BB search O- bestanden Registratie MAC adressen Active Dir Maggie printers Outlook BB CS DECOS Topdesk LanDesk Alumni Multivers Questor Accra Officenet BB CS WINIBW MS-CMS Multivers FMS FAK-E ACTO Planon Chipnet Caso HPAVerlof PMF P&O Mentor Fuwasys Dashboard Mavim Hanze.nl OWA BB intranet BB Elo Progress WWW EFJ WRB Indato BB CS DOP Progress stage BB Group- tool Question Mark Perception Progress Edukaat RPDB Syllabus+ ACTO Mavim Web Dashboard- Web StageQ Kengetallen- site STAD Kengetallen- site STAD Uur 400 Humannet DVS Hanzetel MS office Trinicom Multivers Voorlichting- systeem Google mini ACTO SNAP DOP HSA Moveon Progress opbouwen portfolio Technische kwaliteit van de applicaties onderzoeks vraag haalbaarheids check uitvoering Opleverings- resultaten Onderzoeksmanagement Opdracht- formulering planning MS-Project Uren registratie ADS-IMPORT ADS- ORGMEMBER

22 © Twynstra 22 Business processes - Applications


Download ppt "ICT in Business ICT Strategy Part 3a: Understanding the present situation Bas Kruiswijk Leiden University, April 2010."

Verwante presentaties


Ads door Google