ASL BiSL Foundation ASL BiSL Foundation themasessie Waarden van de wendbare FB-er Mark Smalley, The IT Paradigmologist ABN AMRO, Amsterdam,

Presentatie over: "ASL BiSL Foundation ASL BiSL Foundation themasessie Waarden van de wendbare FB-er Mark Smalley, The IT Paradigmologist ABN AMRO, Amsterdam,"— Transcript van de presentatie:

1 1 @marksmalley© ASL BiSL Foundation ASL BiSL Foundation themasessie Waarden van de wendbare FB-er Mark Smalley, The IT Paradigmologist ABN AMRO, Amsterdam, 23 november 2015

2 2 @marksmalley© ASL BiSL Foundation 1.Ik weet wat de informatievoorziening ons kost en of dat normaal is 2.Ik weet wat de gebruikers ervan vinden 3.Ik weet wat de gebruikers willen 4.Ik weet wat de bedrijfsvoering wil, vandaag en morgen 5.Ik weet wat dat mag kosten (in relatie tot het budget) 6.Ik koop marktconform in 7.Ik heb antwoord op de meeste gebruikersvragen 8.Ik voel me systeemeigenaar 9.Ik heb duidelijke afspraken met mijn ICT-partners en -leveranciers 10.Ik werk efficiënt Bron: Beheerkosten en –baten in de greep, Meijer & Smalley, IT Beheer Jaarboek 2004 2 10 geboden van de functioneel beheerder

3 3 @marksmalley© ASL BiSL Foundation Right investment choices in I&T Effective acquisition from / delegation to IT Information systems used well by users Information systems protected from abuse Demonstrable management of I&T as valuable business assets Wat wil de business met informatie en technologie (I&T)?

4 4 @marksmalley© ASL BiSL Foundation The enterprise fosters a culture in which business and IT share a joint vision and are part of the same story, have an ongoing dialogue, have mature conversations, strike balances, enjoy working together Business people should Specify outcomes rather than solutions Articulate needs and expectations clearly Set priorities, take decisions, accept risks Understand IT’s capabilities and limitations Participate in activities such as testing Source: workshops in UK, EI, FI, NO, SK, BE, DK http://allthingsitsm.com/author/marksmalley/ ‘Behave yourself’ IT people should Understand business processes and outcomes, and impact of IT Talk in business terms about benefits, costs and risks, not systems and features Proactively suggest innovations to the business React to business change without being surprised that things change Replace ‘technical’ SLA’s by simple, honest and meaningful reporting Uitkomsten van 7 workshops gewenst gedrag business en IT

5 5 @marksmalley© ASL BiSL Foundation Carrots and sticks Knowledge and skills Environment and resources Physical and mental condition Beliefs and thought-patterns Bron: Workshop voor Breekjaar, Amsterdam, 5 november 2014 Waarden zijn krachtig maar moeilijk te beïnvloeden Blog: http://allthingsitsm.com/the-value-of-values/ 5 Zaken die gedrag beïnvloeden

6 6 @marksmalley© ASL BiSL Foundation 1.Focusing on business benefits over technological features 2.Focusing on information over IT services 3.Responding to diversified demand, not pushing standard IT supply 4.Preferring effective solutions over efficient solutions 5.Preferring workable solutions today over perfect solutions tomorrow 6.Preferring convenient solutions over comprehensive solutions 7.Being the business’ trusted partner, not their order-taker 8.Aligning with power, not org charts 9.Taking the lead instead of just following procedures 10.Keeping people informed about progress 11.Being proactive over reactive 12.Taking overall responsibility, not blaming IT 13.Collaborating with IT, not working in silos 14.Taking considered action, not impulsive action 15.… 6 BIM values and behaviour

7 7 @marksmalley© ASL BiSL Foundation Uitwerking op het Nationaal Management & IT Symposium (Co-create) in SPANT! Bussum op 10 december 2015 In werkgroepen Formuleren ‘mission statement’ voor BIM Belangrijkste BIM-waarden vaststellen 7 BIM Manifesto

8 8 @marksmalley© ASL BiSL Foundation Kies de 5 voor jou belangrijkste BIM-waarden Lever het briefje vandaag bij Mark of Lucille in Verzoek