Co-ordination Cell Flemish e-Government 1 of 75 September 14, 2007 Building a regional (=Flemish) datasharing-platform in a federal (=Belgian) state Seminar LONDON, sept 2007 Co-ordination Cell Flemish e-Government (CORVE) Boudewijngebouw 4B, Boudewijnlaan 30 bus 46, B-1000 Brussels, Belgium Web:

Co-ordination Cell Flemish e-Government 2 of 75 September 14, 2007 Agenda (45 ‘)  (The Belgian federal state)  Principle of “Authentic Sources + SOA”  Major ‘authentic sources’ (3) in Belgium –Physical persons –Legal Entities & Enterprises –CrossRoads Bank of Social Security  Protecting Privacy : the Belgian Approach  Flemish data-sharing platform : MAGDA  MAGDA - Cases  MAGDA - Lessons Learned Belgium Flanders

Co-ordination Cell Flemish e-Government 3 of 75 September 14, 2007 The Belgian federal state  Six consecutive state reforms: from a unitary to a federal state –1970, 1980, 1988, 1993, 2001, 2004 –and another one planned after the federal elections in June 2007 …  Resulting in a very complicated federal system: –1 federal state (10.4 million inhabitants) –3 regions (territory-related) Flanders (6 million inhabitants) Wallonia (3.4 million inhabitants) Brussels Capital Region –3 communities (person-related) Flemish Community French-speaking Community German-speaking Community –10 provinces (5 in Flanders) –589 municipalities (308 in Flanders) - COMPLICATED - 2 EUROPEAN CULTURES

Co-ordination Cell Flemish e-Government 4 of 75 September 14, 2007 First experience : front versus back-office…

Co-ordination Cell Flemish e-Government 5 of 75 September 14, 2007 Second experience : back-office !!

Co-ordination Cell Flemish e-Government 6 of 75 September 14, 2007 PRINCIPLE of “Authentic source + SOA”  Authentic source (A.S.) = ‘authoritative’ database ; A piece of information (data-element) should be kept in 1 and only 1 place !!  Update-processes ! Always to and from the A.S. !!  No unnecessary duplication of A.S. : get the data – even in the midst of the business-proces- from the A.S., if possible ;  Copies (of A.S.’s) are allowed, but there should be no confusion as to which source is leading or ‘dominant’ ;  A.S.’s are to be distributed via SOA-principle Goal = to provide access (for external clients) to A.S.’s through basic services & composite services

Co-ordination Cell Flemish e-Government 7 of 75 September 14, 2007 Major ‘authentic sources’ (3) in Belgium 1.Physical persons : RR, National Register for Physical Persons 2.Legal Entities & Enterprises : KBO, Crossroads Bank for Enterprises, a Reference Database “WHO’s WHO” (IDENTIFICATION) 3.Crossroads Bank for Social Security : KSZ, a repository, pointing to authentic data sources within the different institutions of the social security sector (child allowances, employment, pensions…) “WHAT” ((major) ATTRIBUTES) WHO ? - WHAT ? both A.S.’s, but fundamentally different, always to be discerned primary key foreign key…

Co-ordination Cell Flemish e-Government 8 of 75 September 14, Physical Persons (RR)  Grown out of the Population Registers held in the different Municipalities…  1968 : one Register containing the name & adress of all Belgian citizens  1983 : legal framework ! RR with Unique ID per citizen, 14 legal Attributes (name/adress/date&place of birth/matrim.status/…), fed & updated (birtht/decease, matrimonial status, household- removal…) on-line by Municipalities into RR RR Municipalities

Co-ordination Cell Flemish e-Government 9 of 75 September 14, 2007 VAT COMMERCE 2. Legal Entities & Enterprises Up to year 2003 in Belgium : 5 major reference-databases 5 major reference-databases huge overlap huge overlap different business-processes, different ID’s, contradicting contenance… different business-processes, different ID’s, contradicting contenance… LEGAL ENTITY EMPLOYER PUBLIC EMPLOYER

Co-ordination Cell Flemish e-Government 10 of 75 September 14, Legal Entities & Enterprises Unique ID ROLES / AUTHORISATIONS 1 - n From 2003 onwards : 1 reference-database, merging the 5 databases, unique ID 1 reference-database, merging the 5 databases, unique ID Legal Entity VAT Commerce Employer Public Employer fed & updated ONLY via : fed & updated ONLY via : - Enterprise-counters - clerks court’s office, public notaries… WHO WHAT 1 db !!!

Co-ordination Cell Flemish e-Government 11 of 75 September 14, CrossRoads Bank for Social Security pensions unemployment Child allowance Health-insurance employee invalidity employment Public employment Health-insurance entrepreneurship … Use of RR as A.S. BIS_Register(Phys Pers), additional A.S. ‘WHO’ !! CrossRoads Bank is not a database as such, it is a Repository, starting from A.S. (Who) & pointing to A.S.’s (What) within Soc.security WHO WHAT

Co-ordination Cell Flemish e-Government 12 of 75 September 14, 2007 KSZ : United Nations Public Service Award

Co-ordination Cell Flemish e-Government 13 of 75 September 14, 2007 Protecting privacy – Belgian approach  Single legal framework for protecting privacy  When using these authentic data sources and exchanging data, how do Belgian governments avoid becoming “big brothers”?  Government has to respect: –European Convention on Human Rights, article 8: Everyone has the right to respect for his private and family life Interference is only allowed when in accordance with the law, and if it is necessary in a democratic society –Belgian Constitution, article 22: Everyone has the right to respect for his private and family life Except such as is in accordance with, and within the conditions of the law –European Directives: Directive on Personal Data Protection 1995/46/EC Directive on Privacy and Electronic Communications 2002/58/EC both transposed into Belgian law (in 1998 and 2005) specific laws on National Register for Natural Persons (1983), Crossroads Bank for Social Security (1990) and Crossroads Bank for Enterprises (2003) /

Co-ordination Cell Flemish e-Government 14 of 75 September 14, 2007 Protecting privacy – Belgian approach  Privacy Commission keeps a register of permitted exchanges of personal data  Additional security measures asked from data-users (independent security consultants, security plan, logging and auditing, …) KBO RRKSZ 3 Sectoral Committees, deciding who can access which data, for what purpose…  Privacy layer around each of the 3 A.S.’s  The exchange of personal data is allowed only with prior permission from the Commission for the Protection of Personal Privacy, via 3 Sectoral Committees

Co-ordination Cell Flemish e-Government 15 of 75 September 14, 2007 Protecting privacy – Belgian approach  What do you need to obtain authorisation to access data ?  4 Guiding principles of Belgian law on privacy, guarded by Privacy Commission & Sectoral Committees : –Principle of Legitimacy Law or decree as a legal basis for the processing of personal data –Principle of Finality Personal data can only be processed for a well-defined and legitimate purpose –Principle of Proportionality Only relevant (pertinent, necessary and not excessive) data needed to achieve the purpose can be processed + Data can be kept no longer than needed for the purpose –Principle of Transparency Citizens have an insight which personal data of theirs is processed, for what purposes and by whom

Co-ordination Cell Flemish e-Government 16 of 75 September 14, 2007 This was the Belgian/federal level…  How does a region (Flanders) cooperate with such Federal model ?

Co-ordination Cell Flemish e-Government 17 of 75 September 14, 2007 information services information services information services information services information services information services information services information services information services Flemish Situation in 2004 Flemish government portal own website own website own website own website own website own website front- office front- office front- office back- office back- office back- office front- office front- office front- office back- office back- office back- office front- office front- office front- office back- office back- office back- office MINISTRY OF THE FLEMISH COMMUNITY FEDERAL GOVERNMENT FLEMISH GOVERNMENT AGENCIES LOCALGOVERNMENT KBO RR KSZ UMEUME  Only ad-hoc and point-to-point data exchange and application integration

Co-ordination Cell Flemish e-Government 18 of 75 September 14, 2007 Situation Now with MAGDA-PLATFORM information services information services information services Flemish portal information services information services information services own website own website own website information services information services information services own website own website own website VKBOVKBP PKI UMEUME front- office front- office front- office back- office back- office back- office front- office front- office front- office back- office back- office back- office front- office front- office front- office back- office back- office back- office FEDERAL GOVERNMENT LOCALGOVERNMENT KBO RR KSZ  Extending the service-oriented architecture to facilitate local E-government : already the case for VKBO. INDEPENDENT FLEMISH GOVERNMENT AGENCIES FLEMISHMINISTRIES Geo-data Magda (Flemish Integration Platform)

Co-ordination Cell Flemish e-Government 19 of 75 September 14, 2007 Magda (Flemish Integration Platform) With ACM information services information services information services Flemish portal information services information services information services own website own website own website information services information services information services own website own website own website ACM (Access Control Management) VKBO VKBP UMEUME front- office front- office front- office back- office back- office back- office front- office front- office front- office back- office back- office back- office front- office front- office front- office back- office back- office back- office FEDERAL GOVERNMENT LOCALGOVERNMENT KBO RR KSZ  A secure service-oriented architecture using the Belgian eID card to access and use authentic data sources in federal, regional and local government INDEPENDENT FLEMISH GOVERNMENT AGENCIES MINISTRIES OF FLANDERS ordinary citizens civil servants special groups VKBGeo

Co-ordination Cell Flemish e-Government 20 of 75 September 14, 2007 Electronic identity card = Basis for Authentication, Authorisation, Roles… Not fully implemented yet other (intermediate) solutions : user/password, token…

Co-ordination Cell Flemish e-Government 21 of 75 September 14, 2007 Token for citizens or for civil servants

Co-ordination Cell Flemish e-Government 22 of 75 September 14, 2007 Shared government authentication services federal authentication and identity data Flemish government website 2. Authenticate user at security level X federal token federal eID username + password federal eID + biometry 7. Have authenticated user, here are his/her identity data 1. Log in on website to gain access to Information or service 8. Please come in 4. Give authentication data 5. Send authentication data 6. If authentication OK, receive identity data: rijksregisternummer (RRN) ACM 3. Choose authentication method and identify yourself

Co-ordination Cell Flemish e-Government 23 of 75 September 14, 2007 Flemish datasharing platform : MAGDA  MAGDA = MAximale GegevensDeling tussen Administraties/applicaties or ‘MAximal DataSharing amongst Administrations/applications’  PLATFORM that makes data exchange and application integration possible within the Flemish administration and with the outside world  Service-oriented architecture : (a)synchronous data-exchange (webservices, ftp, web-application, ETL-message transformation, routing, archiving, logging & auditing, …)  Re-usability of data-components : benefits to e-government entities, to (business) partners & clients Gov-Entity : ‘generic’ services available, lower cost, better data Citizen/enterprise : “I will say it only once”

Co-ordination Cell Flemish e-Government 24 of 75 September 14, 2007 MAGDA : Accessing & combining A.S.’sKSZRRKBO authentic data sources (federal social security) VKBOVKBP authentic data sources (regional policy domain Persons) authentic data sources (regional policy domain Economy) MAGDA-platform Flemish government entities Federal Level “enriched data” eg. GEO, annual accounts, employment- indication… basic/identification (WHO) Essential “WHAT” “enriched data” eg. …

Co-ordination Cell Flemish e-Government 25 of 75 September 14, 2007 Magda platform: Releases VKBO-GO PubliceerMutatie, StatusNietNormaal GeefOnderneming, Vestigingen … ZoekOnderneming … RegistreerDossier … PubliceerMutatie GeefPersoon, Gezinssamenstelling … ZoekPersoon … RegistreerDossier … CreeerBIS VKBP-GUI BouwVergunning VO (VLAO, ORAFIN, …) VDAB (AB21) Inspectie Werkgelegenheid, AIW Innovatie, Wetensch & Technologie, IWT Europees Sociaal Fonds, ESF Onderwijs (Lerende Mens) Studietoelagen (Dig Aanvraag Form) JongerenWelzijn (DOMINO) Medisch Verantwoord Sporten, MVS EPB (Energie Prestatie & Binnenklimaat) VKBO KBO cache + Repertoria KBO Kruispunt Bank Onder nemingen KSZ Kruispunt Bank Sociale Zekerheid Federale GegevensbronnenMagda DienstenaanbodVlaamse Organisaties Lokale Besturen Gemeentes RKW RSVZ Kinder Bijslag Fondsen RR (Rijksregister) Ag Geografische Informatie Vl (AGIV)CRAB Adressen / Geografie / Ligging In Test In Productie File Transfer Eur Fonds Region Ondersteuning, EFRO WVGZorg & Gezondheid (Vaccinet) Publiceer Attest Inschrijving De Lijn (eLoket) Zorg&Gezondheid (ZorgFonds, Vaccinet) Onderwijs (Lerende Mens) In Ontwerp

Co-ordination Cell Flemish e-Government 26 of 75 September 14, 2007 Magda platform: Release 4-5 VKBO-GO PubliceerMutatie, StatusNietNormaal, OvernameOpslorping, … Events, Rapporten GeefOnderneming, Vestigingen … ZoekOnderneming … RegistreerDossier … Jaarrekening, RSZ Tewerkstelling PubliceerMutatie Events, Rapporten GeefPersoon, Gezinssamenstelling … ZoekPersoon … RegistreerDossier … CreeerBIS Handicap Werkend VKBP-GUI BouwVergunning VO (VLAO, ORAFIN, …) VDAB (AB21) Inspectie Werkgelegenheid, AIW Innovatie, Wetensch & Technologie, IWT Europees Sociaal Fonds, ESF Onderwijs (Lerende Mens) Dienstencheques Kinder Opvang Studietoelagen (Dig Aanvraag Form) JongerenWelzijn (DOMINO) Medisch Verantwoord Sporten, MVS EPB (Energie Prestatie & Binnenklimaat) Landbouw & Visserij, ALV (EPR) VKBO KBO cache + Repertoria + “Vlaamse Gegevens Bronnen” KBO Kruispunt Bank Onder nemingen KSZ Kruispunt Bank Sociale Zekerheid FEDERAL A.S.MAGDA ServicesFlemish Applications Lokale Besturen Gemeentes RKW RSVZ Kinder Bijslag Fondsen RR (Rijksregister) Ag Geografische Informatie Vl (AGIV)CRAB Adressen / Geografie / Ligging File Transfer Eur Fonds Region Ondersteuning, EFRO WVGZorg & Gezondheid (Vaccinnet) Publiceer Attest Inschrijving File Transfer: LIMOSA Arbeidsvergunningen (MIA) Gemeentes De Lijn (eLoket) Zorg&Gezondheid (ZorgFonds, Vaccinnet) VKBP RR + KSZ cache + Repertoria + “Vlaamse Gegevens Bronnen” RSZ NBB Onderwijs (Lerende Mens) In Test In Productie In Ontwerp Successierechten ENTERPRISES PHYSICAL PERSONS SERVICE- LAYER Db-CACHE

Co-ordination Cell Flemish e-Government 27 of 75 September 14, 2007 VPN MAGDA-Protocols en formaten VKBO-GO 1 Mutaties Ondernemingen 2 Events Ondernemingen 1 GeefOnderneming 2 GeefVestigingen 3 GeefTewerkstelling 4 GeefActiviteiten 5 GeefHoedanigheden 6 ZoekOnderneming 7 RegistreerDossier Onderneming 1 Events Inschrijvingen Lerenden in Scholen 1 Mutaties Personen 2 Events Personen 1 GeefPersoon 2 ZoekPersoonOpNaam 3 ZoekPersoonOpAdres 4 RegistreerDossier Persoon 5 GeefGezinssamenstellling 6 CreeerBIS VKBP-GUI 1 BouwVergunning 2 Aangiftes EPB Economie, Werkgelegenheid VDAB AIW (Inspectie Werkgelegenheid) IWT (Innovatie Wetenschap & Technologie) ESF (Europees Sociaal Fonds) Onderwijs (Lerende Mens) Kind & Gezin Onderwijs (Lerende Mens) Digitaal Aanvraag Formulier Studietoelagen JeugdZorg (DOMINO) MVS (Medisch Verantwoord Sporten) EPB (Energie Prestatie & Binnenklimaat) ALV (Landbouw & Visserij) voor EPR (Eenmalige PerceelsRegistratie) VKBO KBO cache + “Vlaamse” Gegevens Onderneming KBO Kruispunt Bank Onder nemingen KSZ Kruispunt Bank Sociale Zekerheid Federale DienstenMAGDA DienstenaanbodVlaamse Organisaties Lokale Besturen Gemeentes RKW RSVZ Kinder Bijslag Fondsen RR (Rijksregister) Netwerk Sociale Zekerheid VKBP RR + KSZ Register cache + “Vlaamse” Gegevens Personen AGIV (Geografische Informatie) VKBA/G Adressen / Geografie / Ligging WVG DIMONA Onderwijs FTPFTP TXTTXT SOAPSOAP SOAPSOAP FTP XMLXML HTTPSHTTPS HTTPSHTTPS HTTPSHTTPS HTTPSHTTPS TXTTXT XMLXML FTPFTP HTTPSHTTPS XMLXML HTTPHTTP SOAPSOAP XMLXML SOAPSOAP SOAPSOAP Web-applications Web-services FTP-publish/subscribe Web-services Files over FTP

Co-ordination Cell Flemish e-Government 28 of 75 September 14, 2007 MAGDA – CASES CORE = Generic data-components (especially for Identification ! WHO) for Flemish applications –FindPerson, GetPerson, GetFamilyComposition.. –FindEnterprise, GetEnteprise, GetEmployment… = Data from federal A.S.’s, enriched with other A.S.’s (WHAT) CASES  Study-grant request : family-composition (online) + Income (batch)  Digiflow : retrieval (by Civil Servant) from A.S. (in stead of from Enterprise) 3 attestations (VAT, annual account, employer-duties) for a public tender  E-conomy grant-request : existence, activity, turnover, employment (online)  To Municipalities : exhaustive listing of enterprise & branches on the territory of a Community (+ updates)  

Co-ordination Cell Flemish e-Government 29 of 75 September 14, 2007 Request for study-grant => family-composition  !

Co-ordination Cell Flemish e-Government 30 of 75 September 14, 2007 VKBO : Enterprise-listing for Municipalities

Co-ordination Cell Flemish e-Government 31 of 75 September 14, 2007 VKBO : Enterprise-listing for Municipalities  Measure the impact of public works on local economy

Co-ordination Cell Flemish e-Government 32 of 75 September 14, 2007 Size and importance of the e-government units  Federal : –Annual budget: 30 million Euro –Personnel: 54 (  83) + Crossroads Bank for Social Security: Annual budget: 14.2 million Euro Personnel: 70 + National Register, Crossroads Bank for Enterprises, …  Flanders : CORVE (Co-ordination Cell Flemish e-Government): –Annual budget: 3.8 million Euro –Personnel: (semi-permanent) Consultants/IT  Wallony : EASY-WAL (E-Administration and SImplification - Wallonia): –Annual budget: 2.7 million Euro –Personnel: 21

Co-ordination Cell Flemish e-Government 33 of 75 September 14, 2007 MAGDA – lessons learned  Communication & « Education » when starting with S.O.A.  Short-term IT-solution (eg Matching) versus thorough Business Proces Analysis / structural re-thinking (cf. Henry Ford-anecdote)  Orthodoxy within the service-layer ! SOA is easy ; consequent & maintained SOA isn’t ;  Quality of the A.S. = crucial ;  New Belgian privacy-approach ? Need for data-integrators, « trusted parties » (eg CORVE) to help build service-‘intelligence’ ; S.A. cannot cope with all the applicative requests => intermediate brokers with special Privacy- status  Local government is the first point of contact of the citizens, but they have the least people and resources available ; Quid ?  Budget : S.O.A.-platform charges are the same, whether you serve 10 or 100 clients/applications (cf. airplane-costs)  => Return on Investment !! => comfortable Time-horizon ( 3 to 5 years )

Co-ordination Cell Flemish e-Government 34 of 75 September 14, 2007 MAGDA – lessons learned E-government success is the result of political commitment financial commitment organisational commitment above all personal commitment! START TO KEEP GOING

Co-ordination Cell Flemish e-Government 35 of 75 September 14, 2007 Thank you for your attention Any questions? More information about Flemish e-government and the Co-ordination Cell Flemish e-Government: