Het

Nieuwe Werken

Samenspel tussen

IT en business

Hoe maakt u uw infrastructuur klaar voor het Nieuwe Werken? Jeroen Scholten Architect Infrastructure Jeroen.Scholten@avanade.com Avanade

Praktijk

Agenda Business uitdagingen 4/4/2017 9:36 PM Agenda Business uitdagingen Overzicht Business Productivity Infrastructure Optimization Investeringen Voordelen van Infrastructure Optimization Hoe maak ik de start?

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Meer druk op IT dan voorheen 30% New 70% Maintenance …with limited resources for advancing capability Business Results & New Value End User Productivity Customer Connection Cost Reduction Competition Technology Change Regulatory Compliance Security Keep Business Up & Running

Behoefte aan een andere benadering 4/4/2017 9:36 PM Behoefte aan een andere benadering Een benadering die… een holistische kijk over de infrastructure geeft. de onderliggende structuur en complexiteit adresseert. een uniforme geïntegreerde omgeving creëert. bewezen IT oplossingen ondersteunt. IT projecten prioriteert en structureert op een systematische manier. Turn your IT infrastructure into a Strategic Asset ©2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

A Blueprint To Overcome The Challenges Infrastructure optimization 4/4/2017 9:36 PM Het FrameWork voor de aanpak A Model-based Approach Hulpmiddel bij het bouwen Gefundeerd in industrie analystisch en academisch werk Levert guides en best practices Voorziet in: kostenreductie, beveiliging en efficientie en verhoogt het vermogen tot aanpassen van de business. Gebaseerd op Gartner’s Infrastructure Maturity Model MIT’s Architecture Maturity Model 12

Infrastructure Optimization 4/4/2017 9:36 PM Infrastructure Optimization Infrastructure Optimization is een gestructureerd, systematisch proces voor het bepalen van de maturity over IT functionaliteiten. Daarna kunnen er prioriteiten toegekend worden om te komen tot het gewenste niveau. Basic Standardized Rationalized Dynamic People  Process  Technology Content chaos, manual processes, uncoordinated Infrastructure Standardized content and communication infrastructure, with limited mgmt and provisioning Fully managed and provisioned business infrastructure People-ready infrastructure, with predictable IT service levels ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Wat is Dynamic IT? Unified & Virtualized Process-Led, Model-Driven 4/4/2017 9:36 PM Wat is Dynamic IT? Dynamic IT is Microsoft’s visie op een nieuwe generatie van geïntegreerde producten en technologieën die klanten helpen strategisch business voordeel uit IT te halen. Loskoppelen van fysieke hardware Meer flexibiliteit Versterkt business continuity Schaalbaar om aan business behoefte te voldoen Unified & Virtualized Bevat processen, structuur en kennis in de modellen Definieert regels voor System Health Triggert zelf-correctie Levert zichtbaarheid tussen mens en systeem Process-Led, Model-Driven Levert de link tussen interne & externe services Mogelijkheden met .NET, XML, ‘web2.0’ services Integreert services zonder internal dev Versterkt connectie tussen klanten, partners Service-Enabled Koppelt natuurlijke workflow met applicaties Verweeft real workflow in applicatie design Voorziet in rich user interface Integreert bekende interface met krachtige apps User- Focused ©2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Optimalisering van uw infrastructuur Door het toepassen van het maturity model worden geen “point solutions” geimplementeerd maar wordt de infrastructuur voorbereidt op het nieuwe werken Cost Center More Efficient Cost Center Business Enabler Strategic Asset Standardized content and communication infrastructure, with limited mgmt and provisioning Fully managed and provisioned business infrastructure Content chaos, manual processes, uncoordinated Infrastructure People-ready infrastructure, with predictable IT service levels Identify where you want to be Identify where you are

Business Productivity Infrastructure De drie kenmerkende gebieden Identify where you want to be Collaborative Workspaces and Portals Messaging Presence Web Conferencing Reporting and Analysis Performance Management Data Warehousing Unified Communication and Collaboration Enterprise Content Management Business Intelligence Document and Records Management Web Content Management Forms Management Search Identify where you are

Voordelen van Optimized Business Infrastructure 4/4/2017 9:36 PM Terugdringen complexiteit Flexibiliteit Productiviteit Duidelijke, efficiente manier van werken door duidelijke user interface Flexibiliteit vanuit het platform en voor gebruiker. Veilige toegang. Toename productiviteit door efficiëntie Flexibiliteit Complexity Productiviteit Infrastructure Maturity ©2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

The Infrastructure Optimization Journey 4/4/2017 9:36 PM De Roadmap Business Requirement Bepaal de business behoefte Onderzoek waar de organisatie zich binnen het model bevindt Bepaal waar de business behoefte zich binnen het model bevindt Identificeer de GAPS Definieer de projecten Asses IT omgeving Bepaal doel niveau Identificeer de GAPS Definieer de projecten

Who has already benefited from IO Overheidsklant Who has already benefited from IO

Basic Stage Unified Comm. Business Intelligence Collaboration Service Audience 1600+ Branches 28,000+ Employees 10+ Sites 2200+ Wintel Servers 23,000+ PC’s 5400+ ATMs ATM Environment Trading Branch Business Desktop Infrastructure Unified Comm. Business Intelligence Collaboration Enterprise Search ECM Basic e-mail File shares Traditional phone Data silos Custom and IT dependent reporting Limited automation Basic e-mail Files shares Meetings Ad-hoc collaborative workspaces Static intranet No Search technology standards. Search typically deployed in silos (both desktop and server). Data stored in file-shares and personal drives with disparate search tools Manual records management Paper-based processes

Standardized Stage Unified Comm. Business Intelligence Collaboration Service Audience 1600+ Branches 28,000+ Employees 10+ Sites 2200+ Wintel Servers 23,000+ PC’s 5400+ ATMs ATM Environment Trading Branch Business Desktop Infrastructure Unified Comm. Business Intelligence Collaboration Enterprise Search ECM Secure, integrated platform Email and enterprise IM, leveraging one directory Business Unit-wide strategic alignment, but no centralized scorecards. IT dependant reporting & analysis on centrally managed, subject-based data automation of data loading Organization-wide infrastructure is in place Support collaborative workspaces and multiple portals Governance is not yet fully in place Standards in place for both desktop and server-side search. Standardized approach to provision data sources Disconnected repositories to consolidate content and manage records retention, with basic search capabilities

Rationalized Stage Unified Comm. Business Intelligence Collaboration Service Audience 1600+ Branches 28,000+ Employees 10+ Sites 2200+ Wintel Servers 23,000+ PC’s 5400+ ATMs ATM Environment Trading Branch Business Desktop Infrastructure Unified Comm. Business Intelligence Collaboration Enterprise Search ECM Advanced UC capabilities, integrated platform for email, enterprise IM, conferencing, IP-telephony Enterprise-wide strategic alignment and financial consolidation. User-driven and centrally managed reporting and analysis. Centralized data management Organization has single collaboration and portal infrastructure that connects people, process and information across the organization, integrated into existing infrastructure. Governance policies are fully in place Search as a strategic enabler for the business. Search integrated with one or more Business Productivity infrastructure investments Integrated repositories to manage documents & records, w/ advanced search for LOB data and people

Road to Dynamic Stage Unified Comm. Business Intelligence Service Audience 1600+ Branches 28,000+ Employees 10+ Sites 2200+ Wintel Servers 23,000+ PC’s 5400+ ATMs ATM Environment Trading Branch Business Desktop Infrastructure Unified Comm. Business Intelligence Collaboration Enterprise Search ECM Federation UC-enable business processes PBX displacement Real time closed loop Proactive analysis Organization is leveraging an integrated collaboration and portal infrastructure to seamlessly connect people inside and outside the organization to the people Process and information they need; they are building Search as the unified information access infrastructure across all enterprise information and devices. Federated DM/RM within and outside the enterprise, & single search across desktop, enterprise content and LOB

The Infrastructure Optimization Journey 4/4/2017 9:36 PM Klant Case Middelgrote Gemeente in Nedeland Sterke business behoefte om efficient gebruik te maken van beschikbare IT Transparantie naar de burger (aanvragen, etc) Document management Standaardisatie Flexibiliteit in werk Hogere beschikbaarheid van medewerker Communicatie binnen de organisatie Business Requirement Asses IT omgeving Cost Center More Efficient Cost Center Business Enabler Strategic Asset Standardized content and communication infrastructure, with limited mgmt and provisioning Fully managed and provisioned business infrastructure Content chaos, manual processes, uncoordinated Infrastructure People-ready infrastructure, with predictable IT service levels Identify where you want to be Identify where you are Bepaal doel niveau Identificeer de GAPS Definieer de projecten

Overheidsinstelling biedt inzicht in aanvragen burger Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau Overheidsinstelling biedt inzicht in aanvragen burger Burger (klant) tevredenheid loopt op Burger kan gelijk te woord gestaan worden. Middels IM kan overleg binnen de organisatie plaats hebben. Ambtenaar krijgt taken/werkzaamheden op zijn persoonlijke portal. De overheid eist dat informatie via een portaal digitaal aan de burger aan geboden wordt. Daarbij moet het mogelijk zijn een percentage van de aanvragen digitaal te verwerken vanuit dit portaal. Met behulp van Microsoft Solutions is deze service voor de burger gebouwd. Middels het gebruik van Sharepoint, OCS, BI en Workflow is het mogelijk het proces te monitoren, efficiente communicatie en voor de burger de status van de aanvraag digitaal te volgen, 25

Uw IO Analyze Core Infrastructure 4/4/2017 9:36 PM Uw IO Analyze Enterprise Content Management Business Intelligence Workspaces & Portals Messaging Presence Web Conferencing Doc & Records Mgmt Web Content Mgmt Forms Mgmt Search Reporting & Analysis Performance Mgmt Data Warehousing Unified Communication & Collaboration Core Infrastructure Identity and Access Mgmt Desktop, Device, Server Mgmt Security and Networking Data Protection & Recovery IT and Security Process Data Management SOA and Business Process Development Custom Line of Business – Data Infrastructure ISV Line of Business – Data Infrastructure Relational Data Warehouse Development Platform Software Development Lifecycle (SDLC) Custom Applications Process, Workflow & Integration

Infrastructuur Optimalisering 4/4/2017 9:36 PM 4/4/2017 9:36 PM Business Requirement Infrastructuur Optimalisering Bevindingen Asses IT omgeving Bepaal doel niveau Business Productivity Identificeer de GAPS Definieer de projecten Collaboration & Communications Messaging Instant Messaging / Voice Web Conferencing Documents & Records Management Forms Search Web Content Management Performance Management Reporting & Analysis Data Warehousing ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 27 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Infrastructuur Optimalisering 4/4/2017 9:36 PM 4/4/2017 9:36 PM Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau Infrastructuur Optimalisering Advies Business Productivity Collaboration & Communications Messaging Instant Messaging / Voice Web Conferencing Documents & Records Management Forms Search Web Content Management Performance Management Reporting & Analysis Data Warehousing Example ©2005 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 28 © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Identificeer de GAPS De uitkomst van de GAP in dit geval was: Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau De uitkomst van de GAP in dit geval was: Hardware capaciteit was beschikbaar 90 procent van de licencies waren al aan geschaft GAP

Definieer de projecten Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau Aan de hand van de GAPs wordt vastgesteld welke projecten priotiteit en afhankelijkheden hebben Way of Work Collaboration MOSS 2007 Portaal Instant Messaging OCS 2007 CRM Microsoft CRM SQL 2008 consolidatie SQL 2008 Office Office 2007

Project deliverable Het project is succesvol Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau Het project is succesvol Door het gebruik van geintegreerde oplossingen is de infrastructuur klaar voor additionele business applicaties

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