Social Technographics Hoe ontwikkel je een succesvolle social media strategie? Reineke Reitsma Director, Consumer Technographics Forrester Research 11 December, 2008
3 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Technographics® is global research 2008: over 250,000 completed surveys in 15 countries Covers 50% of the world’s population and 68% of global GDP European Technographics 1999 North American Technographics 1997 Asia Pacific Technographics 2006
4 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Creators Publish a blog Publish your own Web pages Upload video you created Upload audio/music you created Write articles or stories and post them Critics Post ratings/reviews of products/services Comment on someone else’s blog Contribute to online forums Contribute to/edit articles in a wiki Collectors Use RSS feeds Add “tags” to Web pages or photos “Vote” for Web sites online Joiners Maintain profile on a social networking site Visit social networking sites Spectators Read blogs Watch video from other users Listen to podcasts Read online forums Read customer ratings/reviews Inactives None of the above De Social Technographics Ladder Groups include people participating in at least one of the activities monthly. Originally published in the report “Social Technographics”, April 19, 2007
5 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Index NL/EU Social Computing activiteit wordt beinvloedt door verschillende factoren Base: Online adults Source: European Technographics® Benchmark Survey, Q Europees gemiddelde Tussen 2007 en 2008 is het percentage Inactives in Nederland gedaald van 46% naar 29%
6 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Het 4 stappen plan voor een succesvolle social media strategie P O S T People Bepaal hoe je consumenten gebruik maken van social computing. Objectives Neem een beslissing over wat je wilt bereiken. Strategy Realiseer en plan hoe de relatie met je consumenten gaat veranderen. Technology Neem een beslissing over welke (sociale) technologie te gebruiken. 5 Objectives: •Listening to •Talking with •Energizing •Supporting •Embracing
7 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Source: groundswell.forrester.com Geïnteresseerd? Lees Groundswell Groundswell: De trend waarbij mensen technologie gebruiken om de dingen waar ze behoefte aan hebben van elkaar te krijgen en niet meer vanzelfsprekend van bedrijven
8 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Voor meer informatie De site geeft toegang tot: •Deze presentatie •Het rapport ‘European Social Technographics Revealed’ •Link naar de Groundswell Webpagina en de Social Technographics calculator •Meer informatie over POST •Meer informatie over Consumer Technographics
9 Entire contents © 2008 Forrester Research, Inc. All rights reserved. Reineke Reitsma +31 (0) Voor vragen of opmerkingen: