2Agenda Vragen vorige week??? Lijst leveranciers User-friendly: Wat betekent user interaction?Service Level AgreementGroepsindelingCreating the request for information (RFI)
3Requirements & Vendor Information Software needs to be user friendly.Support needs to be available.When is your company founded?How many employees does your company currently have?What are the core activities of your company?How is your support organized in our country?Do you have a helpdesk, and what are their opening hours, and what is their response time?
4Vendor information What are the platforms your product supports (OS)? What hardware architecture is needed for your product?What infrastructure is needed for your product (please answer for LAN and WAN)?
5Vendor InformationDo you use third party products in your information system?If so, please specify which and version number. Are they included in your pricing?
6Lijst leveranciers look first of all to what my competitors are using scan the internet for the latest developments.just ask for the market leaders
7User interactionsteps for a typical user interaction with a generic interactive system
8User interaction Punten uitleggen First, the user forms a conceptual intention from her/his goal (for example, a user wants to access a particular project in the repository accessed from the Web site in Figure 2). Second, s/he tries to adapt this intention to the commands provided by the system (in our trivial example, an initial exploration of the Web page is needed to figure out how to realize the intention) and from these (user-perceived) commands carries out the action (for example, the user tries to type some information into the search text field, then hits the "search" button beside it). Then, the user attempts to understand the outcomes of her/his actions (in our example, by examining the page obtained after the "search" button is pressed). This is particularly important for computer systems, where the inner workings are hidden and users have to figure out the internal state only from few hints
9User interaction Mismatch between user and system models The gulf of executionThe gulf of evaluationResponse timeShort-term memory (STM)Control and Automation
10User Interaction General Principles Know your user Minimizing the load on usersPreserving consistenciesEnsuring overall flexibility, error recovery, and customization.
12Service Level agreement A service level agreement (SLA) is a contract between a service provider and a service receiver
13Service Level agreement SLA consists of:The contract usually describes the services that will be provided,the quality or level of the services,and the responsibilities of both the service requestor and the service provider
14Request for Information (RFI) The vendors on the long list should provide you information to let you judge them against your selection criteriathe first round in the selection process for buying softwareyou cannot go too much in depth at this stage
15Request for Information (RFI) RFI Contains the following items:The InvitationThe Information SheetThe Questionnaire
16Request for Information (RFI) The InvitationThe Invitation is actually just the accompanying letter.You explain why you send the RFI (request for information) and that you want answers and brochures back
17Request for Information (RFI) Make sure you cover at least the following aspects:Who are you?From what company?What does your company do?What is your function within your company?What kind of system are you looking for?Describe the process: now Request for Information (RFI), then evaluation, followed by short list with Request for Proposal.Provide the timelines of the selection processExplain the Information Package and the QuestionnaireWhen should answers be back? By who? Where? How?Who’s the contact for more information?Thanks for the corporation.
18Request for Information (RFI) See “Creating the request for information”Dear Sir,WinDings Ltd. is an independent business unit of Acme Corporation, a leading maker of little things in Europe. WinDings makes products like nose flutes, feet whistles and the famous Non Static Doormat
19Request for information (RFI) Purchasing softwareYou can provide some kind of summary of your information hunt,A general answer to the “why you need a new system” questionAn overview of the organization of concernAn overview of the global target processA description of the technological environment
20Request for information (RFI) See Request for Information for purchasing softwareCurrent issueThe current information systems at WinDings Ltd. are at the end of their technological life cycle. It’s getting more and more difficult to apply changes to the old systems to keep up with today’s business needs. …..
23Selection Process Bepalen uitgangspunten: Waarom nieuwe pakket/software?Wat is de rol van dit pakket in het verbeterproject?Wat zijn de basis criteria’s
24Software selection process Scanaanbod pakketenHet vastellen van de longlistToepassing van het pakket in de brancheKostenICT-aspecten zoals platform en de databaseConcepten zoals RFI, Information sheet en Questionaire
25Software selection process RFI: Proces voor het vinden van de short listInvitationInformation sheetVragenlijst
26Extra info Casus Havo opleiding Budget Computer ruimte met 30 computersWindows NT sp 4512 MB RAMMicrosoft Office 2003BudgetMax $ 1500
27Information sheet Bedrijf heeft informatie van je nodig Beschrijf je in het kort de huidige situatie met daarbij de wat op dit moment een probleem is.Beschrijf in het kort wat voor soort software/applicatie je zoekt.Wat voor systemen er zijn.