Escif 19 mei 2011 CQi Rehabilitation and client perspective André Bons Senior staff member LSR LSR, landelijk steunpunt (mede)zeggenschap
LSR Client organisation Since mid-nineties Independent, non-profit Funded by –government –membership Contract research LSR, landelijk steunpunt (mede)zeggenschap
LSR basics Some 550 members Cure and care 65 employees Client perspective LSR, landelijk steunpunt (mede)zeggenschap
Mission and vision Ability of every client Citizenship Human rights Equality Empowerment Dialogue Progress LSR, landelijk steunpunt (mede)zeggenschap
LSR activities Clients’ councils training & support Research & development Helpdesk Lobby Participate in the debate on the future of health care LSR, landelijk steunpunt (mede)zeggenschap
Rehabilitation 24 rehabilitation centres 24 clients’ councils Partners: –Revalidatie Nederland –Patients’ organisations –Nivel –CKZ LSR, landelijk steunpunt (mede)zeggenschap
CQi Participation in development CQi Translate results LSR, landelijk steunpunt (mede)zeggenschap
CQi Rehabilitation Example 2010 Arnhem & Leiden Translation of results Client based programs for improvement Advise on future efforts LSR, landelijk steunpunt (mede)zeggenschap
Future of CQi Invest in adapting CQi Participation in project Revalidatie Nederland/ZiZo Make survey more adequate Make results more usefull Key role clients & clients’ councils LSR, landelijk steunpunt (mede)zeggenschap
Client perspective Strong voice Clear vision Open mind In dialogue LSR, landelijk steunpunt (mede)zeggenschap