6 6 T HANK Y OU Nicolette Wuring - firstname.lastname@example.org@customeradvocacy.biz Founder & Managing Director of Customer M@nagement Services Author of the book “Customer Advocacy; When You Care, People Notice” See www.customeradvocacy.biz ; available on www.amazon.comwww.customeradvocacy.bizwww.amazon.com Praise for the book: "Great customer service is hard to come by in today's world of 'faster, not better.' In Customer Advocacy, Nicolette Wuring proves great customer service is the key to creating growth through consumer-led promotion, loyalty, and peer-to-peer recommendations. Customer advocacy is high trust in action, increasing speed and lowering costs. Set yourself apart—care!" --Stephen M. R. Covey, New York Times bestselling author of The Speed of Trust: The One Thing That Changes Everything
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