2Embedded Hybrid IP-PBX Yeastar – IP PBXEmbedded Hybrid IP-PBX
3MyPBX Technical Training Introduction1Basic settings2Advanced settings3Solution4MyPBX technical training include 4 parts, they are introduction, basic settings, advanced settings and solutions.In the first introduction part, you will know the full MyPBX series, the differences among them, the modules usage, and how to assemble the modules into MyPBX correctly.In the basic settings part, you will know how to easily setup a phone system through web GUI configuration.In the advanced settings part, you will get to know the advanced features in MyPBX.In the solution part, you will see the various applications by MyPBX.
4MyPBX – Embedded Hybrid IP PBX 300 users60 concurrent callsCall recordingMyPBX Enterprise M1MyPBX Enterprise M2100 users15 concurrent callsE1 /T1 trunkMyPBX E1MyPBX E1 Plus100 users22 concurrent callsPoint: MyPBX can be classified into 4 levels.MyPBX StandardMyPBX Pro30 users8 concurrent callsMyPBX SOHO
5Introduction- Modules You start with the MyPBX main-board and then just plug-in FXS, FXO, GSM, UMTS(3G) and BRI modules as your project needs. Below are modules that can be used in MyPBX.Module Types O2 ModuleS2 ModuleSO ModuleGSM ModuleUMTS ModuleBRI ModulePicturesPorts2 FXO2 FXS1 FXO1 FXS12 BRIMyPBX SOHO√XMyPBX StandardMyPBX ProMyPBX E1/ E1 PlusMyPBX EnterprisePoint: Only MyPBX Standard, Pro and Enterprise can support all of the modules. ISDN BRI is popular in European markets.
6Introduction- Modules FXO: Analog trunk ports, one module supports two trunk ports.FXS: Analog extension ports, one module supports for two extension ports.SO: SO module is a combined module with one FXS port and one FXO port. This module can help you to get lifeline port.GSM: GSM trunk portUMTS (3G):3G trunk portBRI: ISDN BRI trunk ports. One BRI module supports for two BRI ports. One BRI port supports for 2 B channels.Point: Please make sure the audiences are fully understand the usage of above modules.
8MyPBX SOHO – SMBs & Home Office Users System LEDPhone lines LEDEthernet LEDPower LEDFace PlatePower PortRear PlateRJ11 Port (for phones)RJ45 Port (for Ethernet)Reset Key
9MyPBX Standard – Small IP PBX Phone System External ViewInternal ViewProductSpecificationRemarkMyPBX Standard100 SIP Extensions22 Concurrent Calls16 Telephone Interfaces1 LAN Port1WAN Port16 Telephone Interface：1）Max.16 analog ports( FXS&FXO)2）Max. 8 BRI ports3）Max. 4 GSM ports4）Max. 4 UMTS portsPoint: Please pay attention to the positions that the GSM modules are only adaptable on position 5, 6, 7 and 8. BRI modules are recommended to be placed on position 1 to 4.
10MyPBX Standard – Small IP PBX Phone System System LEDPhone lines LEDEthernet LEDPower LEDFace PlatePowerRear PlateRJ11 Port (for phones)LAN Port (RJ45)Reset KeyWAN Port (RJ45)Point: please take the example of MyPBX Standard to specially explain the usage of ports.
11MyPBX Pro – Small IP PBX Phone System External ViewInternal ViewProductSpecificationRemarkMyPBX Pro100 SIP Extensions22 Concurrent Calls16 Telephone Interfaces1 LAN Port1WAN Port16 Telephone Interface1）Max.16 analog ports2）Max. 8 BRI ports3）Max. 8 GSM ports4）Max. 8UMTS ports■ Differences between MyPBX Pro and MyPBX Standard：1）MyPBX Pro is 1U Rack Mount metal case; 2） MyPBX Pro can supports 8 GSM or 8 UMTS ports.
12MyPBX Pro – Small IP PBX Phone System System LEDPhone lines LEDEthernet LEDPower LEDFace Plate1U19’’PowerRJ11 Port ( for phones)LAN Port(RJ45)Reset KeyWAN Port (RJ45)For AntennasRear Plate
13MyPBX E1 - Small IP PBX Phone System External ViewInternal ViewProductSpecificationRemarkMyPBX E1100 SIP Extensions15 Concurrent Calls1 E1/T1/J1 Port8 Telephone Interfaces1 LAN Port1 WAN Port8 Telephone Interfaces：Max. 8 analog ports (FXS&FXO)
14MyPBX E1 - Small IP PBX Phone System System LEDPhone Lines LEDEthernet LEDPower LEDE1/T1 LEDFace PlatePowerRJ11 Port ( for phones)LAN Port(RJ45)Reset KeyWAN Port (RJ45)E1/T1 PortRear Plate
15MyPBX E1 Plus– Small IP PBX Phone System External ViewInternal ViewProductSpecificationRemarkMyPBX E1 Plus100 SIP Extensions15 Concurrent Calls1 E1/T1/J1 Port8 Telephone Interfaces1 LAN Port1 WAN PortMax. 8 analog ports (FXS&FXO)
16MyPBX E1 Plus – Small IP PBX Phone System System LEDPhone Lines LEDEthernet LEDPower LEDE1/T1 LEDFace Plate1U19’’PowerRJ11 Port (for phones)LAN Port(RJ45)Reset KeyWAN Port (RJ45)E1/T1 PortPoint: The capacity of E1 and E1 Plus is absolutely the same. The only difference is the case design. E1 is the plastic case, E1 Plus is the metal case and rack mount design.Rear Plate
17MyPBX Enterprise – Medium sized IP PBX External ViewInternal ViewProductModelSpecificationRemarkMyPBX EnterpriseM1300 SIP Extensions60 Concurrent calls1 E1/T1 Port8 telephone interfaces1 LAN port1 WAN port1) 8 Telephone InterfacesMax. 8 analog ports (FXS&FXO) or max. 4 GSM ports or max. 4 UMTS ports or max. 8 ISDN BRI ports;2) The only difference between M1 and M2 is M1 has E1/T1 port but M2 doesn’t have it.3) Call Recording – available.M28 Telephone interfacesPoint: Please mention the difference between M1 and M2.
18MyPBX Enterprise – Medium sized IP PBX Phone Lines LEDSystem LEDPower LEDFace Plate1U19’’PowerRJ11 Port (for phones)LAN Port(RJ45)Reset KeyWAN Port (RJ45)E1/T1 PortFor AntennasPoint: Console port is only reserved to fix out technical problems for engineers. Generally clients don’t need to use it.Rear Plate
19Concurrent calls (MAX) MyPBX Series ComparisonMyPBX SOHOMyPBX StandardMyPBX ProMyPBX E1MyPBX EnterpriseDimension& Weight193x153x30mm(0.5 Kg)280x175x33mm(0.7 Kg)(2.5 Kg)280x175x33 mm (0.6Kg)440x200x45 mm (3.5Kg)Analog ports(MAX)4168PRI ports(E1/T1/J1)1GSM ports(MAX)UMTSBRIEthernet ports1 LAN1 WANCPUBF533400 MHzBF537600 MHzBF561TMS320C6A8168ACYG (dual core)1 G MHzRAM64 MB128 MB1 GBROM512 MBHard DiskN/A500 GB(Optional)User(MAX)30100300Concurrent calls (MAX)221560Voic &Recording4000minDepends on Hard diskProtocolSIPSIP, IAX, T.38Point: It is very important to remember the differences among the MyPBX models, then you are able to recommend the most suitable MyPBX to your customers.
20TaskHere is the requirement from a customer, can you please recommend him a most suitable MyPBX model?Please check which model of MyPBX is the best choice and what are the necessary modules.There are 50 workers, 7 PSTN lines, 2 GSM trunks, a legacy fax machine must be reserved to receive and send faxes.Either MyPBX Standard or MyPBX Pro is OK. Why not SOHO, because 50 extensions is too many to SOHO; Why not E1/E1 Plus, because they can not support GSM. 7 PSTN lines need at least 3 pieces of O2 modules, and a legacy fax machine needs a FXS port for connection, so we need another 1 piece of SO module; 2 GSM needs 2 pieces of GSM modules, so totally we need 3 * O2 + 1 SO + 2 GSM 6 modules.
21MyPBX Technical Training Introduction1Basic settings2Advanced settings3Solution4
23Basic settings of MyPBX 2.1 Warming up2.2 Logical configuration steps in WEB GUI2.2.1 Network & System settings2.2.2 Extensions2.2.3 Trunks2.2.4 Outbound Calls2.2.5 Inbound Calls2.2.6 Other settings2.2.7 Security
24Basic settings – Warming up 2.1 Warming up – Part 1Unpack your MyPBX – don’t power onUnscrew the case of the MyPBX and insert the module cards according to your requirementsAttention: Please ensure that the pins are aligned and the module is inserted correctly.Please check the ‘MyPBX Operation Instructions’ on the next page.Point: If you need to put or change module cards in MyPBX, then please open the open for the operation. If it isn’t necessary to change module cards, then please skip over this part.
26Introduction– Operation Instructions Point: This operation instruction is taking MyPBX Standard as illustration, but it’s the same operation in other models. Please pay attention that the GSM modules are only adaptable on position 5, 6, 7 and 8 in MyPBX Standard. BRI modules are recommended to be placed on position 1 to 4.
27Basic settings – Warming up Let’s see how to connect Switch, IP phones, router and MyPBX in a same network.Point: From the last operation instruction, we learned the incorrect operation would result in the damage. So we must be careful before connecting the lines to MyPBX. We can connect analog phones, Ethernet line, PSTN line and BRI line after powered on. Please check LED lights before you connect the lines.
28Basic settings - Warming up 2.1 Warming up – Part 2Power on your Laptop/PC and log inSet the Nic (Ethernet Port) of your Laptop/PC to match the telephone system subnet.Example: Set the Nic IP Address to XXX and set the Subnet Mask toTurn on the MyPBX and wait until system initialized correctly, which will cost few minutes. Once the RUN LED flickers in green light, then it means the system is working normally.Open your browser and go to
29Basic settings - Warming up Login web GUI and change a new IP addressFactory default IP address:Default username: adminPassword: passwordPoint: It’s better to change the password for the sake of security.
31Basic Settings – System & Network 2.2.1 System and network settingStep 1 Change a new IP address for MyPBXStep 2 Change Date and Time for MyPBXStep 3 Change a new password for the web GUIStep 4 Download the system prompts for MyPBX
32Basic Settings – System & Network 2.2.1 Step 1 Change a new IP address for MyPBXPoint: Please reboot the MyPBX once you finished the step 1. Why we must change IP firstly? Because we must connect MyPBX with IP phones, and keep them in the same network as router. And we need to access to internet through MyPBX.
33Basic Settings – System & Network 2.2.1 Step 2 Change Date and TimePoint: Please set the time zone to your own country.
34Basic Settings – System & Network 2.2.1 Step 3 Change a new password for the web GUI
35Basic Settings – System & Network 2.2.1 Step 4 Download the system prompts for MyPBXPoint: English is the default setting. You can choose Spanish, Portuguese, Germany, French, Italian, Dutch, Polish, Russian, Japanese, Korean and so on. Auto detection is recommended. Then the system will download the prompts packages from Yeastar website automatically.
36Basic Settings – Extensions Step 5 Change the extension preferencesStep 6 Setup analog and SIP extensionsStep 7 To quick configure the IP phones through phone provisioning
39Basic Settings – Extensions 2.2.2 Step 7 To quick configure quantity IP phones through phone provisioningPoint: You can use the ‘Scan’ function to scan the Yealink, Snom, Aastra, Polycom and Cisco SIP phones in the LAN network.
40Basic Settings - SIP extension Register SIP extension - ManuallyPoint: Besides the phone-provisioning, you can also manually register a SIP extension to MyPBX. You need to check the username and password first. We suggest to setup a complex password for the extension other than use the default one.
41Basic Settings – SIP extension Point: Then you need to login the web GUI of the IP phone and register the SIP extension. For configure quantity IP phones, auto-provisioning can help you to shorter the time greatly.
42Basic Settings – Trunks 2.2.3 Trunks - Step 8 Setup various kinds of trunksPoint: You can setup five kinds of trunks. If you are using MyPBX E1 or E1 Plus or Enterprise M1, the E1/T1 setting interface shall be visible as well.
47Basic Settings – Trunks Configure SIP trunkPoint: The information of the SIP trunk is provided by the service provider. We just need to fill in the information without mistake.
48Basic Settings – Outbound Route 2.2.4 Outbound route - Step 9 Setup outbound routesPoint: Outbound routes will help you to choose the most suitable trunk to call out. For example, if you want to use PSTN trunk for local calls only, GSM trunk for mobile calls, SIP trunk for international calls, then you need to setup multiple outbound routes. If you want to restrict the authority of extensions, you can setup outbound route as well.
49Send to destination trunk Basic Settings – Outbound Routephone numberTo match patternCheck the next routeTransform digitsSend to destination trunkYesNoPoint: Please take an example here to explain how the outbound route works. In the dial pattern 9. stands for all the numbers that begins by 9. If we dial the phone number , it matches the pattern 9., so MyPBX will strip the number 9 first and send the to the selected ‘PSTN5(FXO)’ route.Input numbers – The numbers dialed through phonesPattern - Special characters have special meaningsTransform digits – Copy from input / Remove / Insert digitsSend to destinations - Send to different trunks / branch offices
50Basic Settings – Outbound Route Dial Pattern examplesDial pattern will match from the beginning to the last oneWe can choose different trunks for different callsFor 911, we can choose PSTNFor Local 7 digits calls, we might choose BRI or GSMFor Long Distance calls, we can choose VoIP trunkPoint: Please explain them.X : Any Digit from 0-9Z : Any Digit from 1-9N : Any Digit from 2-9[ ] : Any digits in the brackets (in this example, 1,2,3,4,5,6,7,8,9)The ‘.’ character will match any remaining digits. For example, will match any phone number that starts with 9011, excluding 9011 itself.
53Basic Settings – Incoming Calls 2.2.5 Incoming call - Step 11 Upload or record prompts
54Play IVR prompt and wait for key Basic Settings – Incoming Calls2.2.5 Incoming call - Step 12 Setup IVRPlay IVR prompt and wait for keyKey Press?Valid key?YesNoNoYesReach Repeat count?NoKey event destinationYesNumber: A number for this IVR, we can dial the number to test the IVR behavior.Name: A name for this IVR.Prompt: Choose a prompt for the IVR here.Repeat Count: How many time to repeat play the prompKey Timeout: How many seconds to wait before play the prompt again.Wait for Key time outTime out destinationInvalid destination
60Basic Settings – Incoming Calls 2.2.5 Incoming call - Step 17 Setup inbound routesMobility extensionInputGive Dial ToneYesNoMatch Resource?Check Next rulesMatch business hoursNoYesGo to configured destinationYesNoMatch caller ID / DIDMatch holidayYesGo to holiday destinationNoNoYesGo tonon-office destination
61Basic Settings – DID Phone Number: 13806048464 Caller 5503301 5503302 E1Point: What’s the DID? And what’s the difference between caller ID and DID? For example, E1 line service provider always provides several phone numbers for 1 E1 line. Then if the phone user calls to the MyPBX through one of the phone numbers ( ) of E1 line, then the phone user’s number is the caller ID, and the phone line number he calls is the DID.501502503504505
62Basic Settings – Others 2.2.6 Other settingsStep 18 Setup feature codesStep 19 Setup SIP settingsStep 20 Setup voicStep 21 Setup music on hold
63Basic Settings – Others 2.2.6 Other settings – Step 18 Setup feature codes# + Ext.Leave voice message*1One touch record*2Read voice message*02Voic Main Menu*3Attended transfer*03Blind transfer*4Pick up the call*04Pick up a specific extension*5Intercom*6Parking call*70Reset to defaultsNote: When reset to defaults, the call forward default value will be1) Always forward: Disable2) Busy forward to voice mail: Enable3) No answer forward to voice mail: Enable4) Do not disturb: Disable*71Enable always forward*071Disable always forward*72Enable busy forward*072Disable busy forward*73Enable no answer forward*073Disable no answer forward*74Forward to number(*74+phone number)e.g.: *74501, it will forward the call to extension 501.*074Forward to Voic*75Enable do not disturb*075Disable do not disturb
69Basic Settings – Others 2.2.6 Other settings – Step 21 Setup music on hold
70Basic Settings – Security Step 22 Setup IP restriction on extensions pageStep 23 Firewall settingsStep 24 Backup and Restore
71Basic Settings – Security 2.2.7 Security- Step 22 Enable IP Restriction for extensionsFor local extensionsFor remote extensions
72Basic Settings – Security 2.2.7 Security– Step 23 Firewall & Blacklist are availableSip attack packetsFirewallHackerWe must pay attention to the security of the IPPBX. SIP attack is becoming more and more serious. When hackers try to attack IPPBX, usually they will send a lot of sip packets to the system to get the password of the SIP extensions. Besides the security problem, the huge amount of SIP packets will definitely affect the stability of the system.Our MyPBX can detect that huge amount SIP packets in short time is an abnormal for a SIP station. MyPBX will add the IP address of the host, which send too many SIP packets in a very short time, into blacklist automatically. Once the IP being added into blacklist, the host will not be able to send any packets to MyPBX unless the administrator deletes the IP from blacklist manually. The normal SIP packets speed can be defined on IP blacklist rule section. Sometimes, when the IP phone subscribe a lot BLF status on their phone, the operator's IP phone for example, it will send a lot SIP packets as well. Then MyPBX might add the normal SIP extension into blacklist by mistake as well. Therefore we need to define white list by adding common rules to accept trusted network/hosts.
73Basic Settings – Security 2.2.7 Security- Step 23 Firewall configurationsExcept the MyPBX SOHO, all other models of MyPBX already have the firewall enabled by default. Users need to manually enable it in MyPBX SOHO.
75General Limitations General Limitations of MyPBX General limitations XXX, can you tell me how many IVR I can configure in maximum in MyPBX? Ok, I don’t know the answer either. But we can check the general limitation of MyPBX here.
76MyPBX Technical Training Introduction1Basic settings2Advanced settings3Solution4
77Advanced Settings – Call control 3.1 Call control – Option 1 Only the selected extension can dial outWe have three ways to control the outbound calls. The first way is to setup a proper outbound route. For example, if we don’t want extension 501 to call out, we just don’t select him in the outbound route.
78Advanced Settings – Call control 3.1 Call control – Option 2 Setup a password for the outbound routeThe second way is to setup a password for the outbound route. After that, users need to enter the correct password before he can dial out through this outbound route.
79Advanced Settings – Call control 3.1 Call control – Option 3 Setup PIN user for the outbound routeThe third way is to setup PIN user for every workers.PIN user is a list of password, it is used for restrict outbound calls. The passwords can be assigned to each worker in the company. When workers want to make outbound calls, they need to press PIN user entry code *89 then system will ask the caller for a PIN user, if the user passes the authentication, he will be able to make outbound calls. This is the daily habit in traditional PABX system.
80Advanced Settings – Call recording 3.2 Call Recording – only available in MyPBX EnterpriseNote that you need a hard disk installed in MyPBX before you can enable the call recording feature. Below are suggested hard disk:(Seagate)500G ST AS 5400RPM 8MB SATAII interface laptop hard-disk(Seagate)500G ST AS 7200RPM 16MB SATAII interface laptop hard-disk(Seagate)320G ST AS 5400RPM 8MB SATAII interface laptop hard-diskNote that this feature is only available on MyPBX enterprise which has a hard disk installed already. The username to login the call recording interface is monitor and the default password is password.
81Advanced Settings – Call recording 3.2 MyPBX Enterprise- Recording Interface for administratorThis is the web GUI of the call recording interface. We can configure to enable call recording for inbound routes, outbound routes or internal calls. We can also configure to enable recording for specific trunks or extensions.
82Advanced Settings – Recording 3.2 MyPBX Enterprise- Recording Interface for extension usersThis is the user interface for internal extensions. Users can login with his extension number as the username and the password of this voic box as the password. He can check voic , one touch recording here. He can also change the voic settings, call forwarding in this page as well.
83Advanced Settings – Firmware Upgrade 3.3 Update firmware in MyPBX through two ways: HTTP & TFTP
84Advanced Settings – Auto Provision 3.4 MyPBX act as an Auto Provision serverGet configurations files from MyPBXXX, how do you usually setup an IP phone? Login the web GUI and type in all the settings one by one, right? Can you image how much time it will take if you need to setup 50 or more IP phones?OK, auto provision is a feature to setup the configurations for a batch of IP phones from the MyPBX. You don’t need to login web GUI of the IP phone. After power on, the IP phones will download the configurations file from MyPBX and configure all the settings.
85Advanced Settings – Call through Outlook 3.5 Call out through Outlook contactsAfter install the TAPI driver and setup properly, you will be able to call out directly from outlook contacts. You just click dial start dial, your extension will ring, after you pick up your phone, MyPBX will try connect to the person in your outlook contact. The detail steps will not be shown here, please refer to the document.
86Task – Establish a small network Discussing time. See the picture here, we have learned the basic settings part, it is time to finish this task now: Establish a small network.
87MyPBX Technical Training Introduction1Basic settings2Advanced settings3Solution4MyPBX technical training include 4 parts, they are Introduction, basic usage, advanced usage and Troubleshooting.In the Introduction part, I will show you the hardware modules that can be used in MyPBX; Difference among MyPBX models; General limitations of MyPBX and the hardware operation instructions;In the Basic usage part, we will learn the logical steps to configure the MyPBX. After learning this part, we will be able to setup a MyPBX for customer.In the Advanced usage part, we will see how to use some of the advanced features.In the troubleshooting part, I will show you how to login MyPBX command line interface; Most often used commands; How to get callerid details; How to recover the system using the program cable.
88Solutions– Remote extension 4.1 Remote working solutionRemote working solution will show you how to setup MyPBX to work with remote extensions.
89Solutions– Remote office 4.2 Remote office solutionWe can connect several MyPBXes located in different sites through SIP trunking. After that, users between two different sites can call to each other for free.
90Solutions– Traditional PABX 4.3 Connect MyPBX with traditional PABXThis picture shows how to connect MyPBX with traditional PABX. The suggested way is to connect MyPBX’s FXS port to the FXO port of the PABX.You may note that we can connect using BRI or PRI channels as well
91Solutions – Skype Connect 4.4 Connect MyPBX to Skype worldSkype connect is a service provided by Skype company. Actually, it is a SIP trunk service. On MyPBX, we just need to setup a trunk and proper inbound routes, outbound routes and that is all. Other things need to be setup through skype refer to Skype Connect service.