Persona’s in Action TypeDescription PersonaFunction M1 Supportive with high predictability of job Assistant M2Concentrative-Analyst Role Business Analyst M3Technical Role IT-Pro M4Creative, R&D Role Data Analyst M5High Internal Mobile Role Marketing Manager M6 Managerial or Coordinator Role Senior Business Unit Manager M7External facing, highly mobile Role Account Manager Anne-Mary Robert Ruud Juliette Aziz Mark Sandra
Top3 Scenario’s per Persona Discuss&Collab: Small, structured meeting Create reports and documents Discuss&Collab: 1:1 Discuss&Collab: Structured Conference Call Effective Communication (Email, Portal & Phonecall) Discuss&Collab: Presentation & Discussion Task- Project management Effective Communication (Email, Portal & Phonecall) Create reports and documents Discuss&Collab: Small, structured meeting Search&Find - Ad Hoc problem solving and respond to phone calls Task- Project management Discuss&Collab: Small, structured meeting Create reports and documents Effective Communication (Email, Portal & Phonecall) Task- Project management Effective Communication (Email, Portal & Phonecall) Discuss&Collab: Small, structured meeting Discuss&Collab: 1:1 Anne-Mary Robert Ruud Juliette Aziz Mark Sandra
Welke hulpmiddelen en technologie voor welke rol? Smartphone Portable Device Access Anytime, Anywhere SmartCard Instant Conferencing (Web & Voice) Enhanced Physical environment Unified Presence & Communication environment Integrated & Pervasive Collaboration Environment Seamless peripheral availability
Collaboration Enterprise Content Management Business Intelligence Enterprise Search Unified Communications Office Business Productivity Platform Nieuwe Werken Infrastructuur
Cost center Efficienter cost center Business enabler Strategic asset Time Value Volwassenheid Infrastructuur
BSR/AD Core IO Security & Networking Identity & Access Mgmt Desktop, Device & Server Mgmt Data Protection & Recovery IT & Security Process BPIO Collaborative Workspaces & Portals UC Messaging IM & Presence IM & Presence Conferencing Voice ECM Document & Records Mgmt Web Content Mgmt Forms Enterprise Search BI Performance Mgmt Reporting & Analysis Data Warehousing APO User Experience SOA & Business Process Data Mgmt Custom Line of Business ISV Line of Business Data Warehousing Dev Platform Application Lifecycle Mgmt Custom Applications Current State Required/Desired State Solution Deployment Roadmap Products, Architecture, & Deployment Projects Products, Architecture, & Deployment Projects Microsoft IO Assessment Framework
Leverage Licensing to Save More Reduce energy and facility costs by reducing server footprint in data centers Control costs Control costs Improve Productivity and Efficiency Improve Productivity and Efficiency Attain Greater Business Agility Attain Greater Business Agility Simple to Save Reduce server administration and support costs Reduce provisioning time and costs Reduce hardware and software costs through server consolidation Build business continuity for applications Proactive insight into desktop crashes and hangs Enable governance and change control Reduce help desk costs Manage software assets across the enterprise Implement a standard desktop strategy Accelerate OS migrations Consolidate database servers Reduce database storage costs Reduce database administration costs Simplified licensing to lower cost Consolidate server management licenses Reduce the labor cost of systems management Reduce spending on legacy server management tools Replace legacy software Reduce licensing costs Reduce real state & facility costs Reduce telephony and audio conferencing charges Reduce the cost of voice mail Reduce travel costs Reduce IT infrastructure and administration cost Build versus buy savings Infrastructure consolidation and standardization to save IT labor costs Reduce cost for forms Legacy Software Replacement Reduce access control management costsVirtualization Database Consolidation Systems Management Desktop Management Unified Communications Collaboration
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