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Het Nieuwe Werken Samenspel tussen IT en business.

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Presentatie over: "Het Nieuwe Werken Samenspel tussen IT en business."— Transcript van de presentatie:

1

2 Het

3 Nieuwe Werken

4 Samenspel tussen

5 IT en business

6 Hoe maakt u uw infrastructuur klaar voor het Nieuwe Werken? Jeroen Scholten Architect Infrastructure Avanade

7 7

8 Business uitdagingen Overzicht Business Productivity Infrastructure Optimization Investeringen Voordelen van Infrastructure Optimization Hoe maak ik de start?

9 9

10 30% New 70% Maintenance …with limited resources for advancing capability Business Results & New Value End User ProductivityCustomerConnection Cost Reduction Competition Technology Change Regulatory Compliance Security Keep Business Up & Running

11 Een benadering die… - een holistische kijk over de infrastructure geeft. - de onderliggende structuur en complexiteit adresseert. - een uniforme geïntegreerde omgeving creëert. - bewezen IT oplossingen ondersteunt. - IT projecten prioriteert en structureert op een systematische manier. Turn your IT infrastructure into a Strategic Asset

12 12 A Blueprint To Overcome The Challenges Infrastructure optimization Hulpmiddel bij het bouwen Gefundeerd in industrie analystisch en academisch werk Levert guides en best practices Voorziet in: kostenreductie, beveiliging en efficientie en verhoogt het vermogen tot aanpassen van de business. A Model-based Approach Gebaseerd op Gartner’s Infrastructure Maturity Model MIT’s Architecture Maturity Model

13 Infrastructure Optimization is een gestructureerd, systematisch proces voor het bepalen van de maturity over IT functionaliteiten. Daarna kunnen er prioriteiten toegekend worden om te komen tot het gewenste niveau. BasicStandardizedRationalizedDynamic People  Process  Technology Content chaos, manual processes, uncoordinated Infrastructure Standardized content and communication infrastructure, with limited mgmt and provisioning Fully managed and provisioned business infrastructure People-ready infrastructure, with predictable IT service levels

14 Unified & Virtualized User- Focused Service- Enabled Service- Enabled Process-Led, Model-Driven Loskoppelen van fysieke hardware Meer flexibiliteit Versterkt business continuity Schaalbaar om aan business behoefte te voldoen Loskoppelen van fysieke hardware Meer flexibiliteit Versterkt business continuity Schaalbaar om aan business behoefte te voldoen Bevat processen, structuur en kennis in de modellen Definieert regels voor System Health Triggert zelf-correctie Levert zichtbaarheid tussen mens en systeem Bevat processen, structuur en kennis in de modellen Definieert regels voor System Health Triggert zelf-correctie Levert zichtbaarheid tussen mens en systeem Levert de link tussen interne & externe services Mogelijkheden met.NET, XML, ‘web2.0’ services Integreert services zonder internal dev Versterkt connectie tussen klanten, partners Levert de link tussen interne & externe services Mogelijkheden met.NET, XML, ‘web2.0’ services Integreert services zonder internal dev Versterkt connectie tussen klanten, partners Koppelt natuurlijke workflow met applicaties Verweeft real workflow in applicatie design Voorziet in rich user interface Integreert bekende interface met krachtige apps Koppelt natuurlijke workflow met applicaties Verweeft real workflow in applicatie design Voorziet in rich user interface Integreert bekende interface met krachtige apps Dynamic IT is Microsoft’s visie op een nieuwe generatie van geïntegreerde producten en technologieën die klanten helpen strategisch business voordeel uit IT te halen.

15 Cost Center More Efficient Cost Center Business Enabler Strategic Asset Standardized content and communication infrastructure, with limited mgmt and provisioning Fully managed and provisioned business infrastructure Content chaos, manual processes, uncoordinated Infrastructure People-ready infrastructure, with predictable IT service levels Identify where you want to be Identify where you are Door het toepassen van het maturity model worden geen “point solutions” geimplementeerd maar wordt de infrastructuur voorbereidt op het nieuwe werken

16 Identify where you want to be Collaborative Workspaces and Portals Messaging Presence Web Conferencing Reporting and Analysis Performance Management Data Warehousing Unified Communication and Collaboration Enterprise Content Management Business Intelligence Document and Records Management Web Content Management Forms Management Search Identify where you are

17 Terugdringen complexiteit Duidelijke, efficiente manier van werken door duidelijke user interface FlexibiliteitFlexibiliteit Flexibiliteit vanuit het platform en voor gebruiker. Veilige toegang. ProductiviteitProductiviteit Toename productiviteit door efficiëntie Complexity Productiviteit Infrastructure Maturity Flexibiliteit

18 The Infrastructure Optimization Journey Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal de business behoefte Onderzoek waar de organisatie zich binnen het model bevindt Bepaal waar de business behoefte zich binnen het model bevindt Identificeer de GAPS Definieer de projecten Bepaal doel niveau

19 Overheidsklant Who has already benefited from IO

20 1600+ Branches 28,000+ Employees 10+ Sites Wintel Servers 23,000+ PC’s ATMs ATM Environment Trading Environment Branch Environment Business Environment Desktop Environment Infrastructure Environment Basic File shares Traditional phone Basic File shares Traditional phone Data silos Custom and IT dependent reporting Limited automation Data silos Custom and IT dependent reporting Limited automation Basic Files shares Meetings Ad-hoc collaborative workspaces Static intranet Basic Files shares Meetings Ad-hoc collaborative workspaces Static intranet No Search technology standards. Search typically deployed in silos (both desktop and server). No Search technology standards. Search typically deployed in silos (both desktop and server). Data stored in file- shares and personal drives with disparate search tools Manual records management Paper-based processes Data stored in file- shares and personal drives with disparate search tools Manual records management Paper-based processes Service Audience Collaboration Unified Comm.ECMEnterprise Search Business Intelligence

21 1600+ Branches 28,000+ Employees 10+ Sites Wintel Servers 23,000+ PC’s ATMs ATM Environment Trading Environment Branch Environment Business Environment Desktop Environment Infrastructure Environment Secure, integrated platform and enterprise IM, leveraging one directory Secure, integrated platform and enterprise IM, leveraging one directory Business Unit- wide strategic alignment, but no centralized scorecards. IT dependant reporting & analysis on centrally managed, subject-based data automation of data loading Business Unit- wide strategic alignment, but no centralized scorecards. IT dependant reporting & analysis on centrally managed, subject-based data automation of data loading Organization- wide infrastructure is in place Support collaborative workspaces and multiple portals Governance is not yet fully in place Organization- wide infrastructure is in place Support collaborative workspaces and multiple portals Governance is not yet fully in place Standards in place for both desktop and server-side search. Standardized approach to provision data sources Standards in place for both desktop and server-side search. Standardized approach to provision data sources Disconnected repositories to consolidate content and manage records retention, with basic search capabilities Service Audience Collaboration Unified Comm.ECMEnterprise Search Business Intelligence

22 1600+ Branches 28,000+ Employees 10+ Sites Wintel Servers 23,000+ PC’s ATMs ATM Environment Trading Environment Branch Environment Business Environment Desktop Environment Infrastructure Environment Advanced UC capabilities, integrated platform for , enterprise IM, conferencing, IP-telephony Enterprise-wide strategic alignment and financial consolidation. User-driven and centrally managed reporting and analysis. Centralized data management Enterprise-wide strategic alignment and financial consolidation. User-driven and centrally managed reporting and analysis. Centralized data management Organization has single collaboration and portal infrastructure that connects people, process and information across the organization, integrated into existing infrastructure. Governance policies are fully in place Organization has single collaboration and portal infrastructure that connects people, process and information across the organization, integrated into existing infrastructure. Governance policies are fully in place Search as a strategic enabler for the business. Search integrated with one or more Business Productivity infrastructure investments Search as a strategic enabler for the business. Search integrated with one or more Business Productivity infrastructure investments Integrated repositories to manage documents & records, w/ advanced search for LOB data and people Service Audience Collaboration Unified Comm.ECMEnterprise Search Business Intelligence

23 1600+ Branches 28,000+ Employees 10+ Sites Wintel Servers 23,000+ PC’s ATMs ATM Environment Trading Environment Branch Environment Business Environment Desktop Environment Infrastructure Environment Federation UC-enable business processes PBX displacement Federation UC-enable business processes PBX displacement Real time closed loop Proactive analysis Real time closed loop Proactive analysis Organization is leveraging an integrated collaboration and portal infrastructure to seamlessly connect people inside and outside the organization to the people Process and information they need; they are building Organization is leveraging an integrated collaboration and portal infrastructure to seamlessly connect people inside and outside the organization to the people Process and information they need; they are building Search as the unified information access infrastructure across all enterprise information and devices. Federated DM/RM within and outside the enterprise, & single search across desktop, enterprise content and LOB Service Audience Collaboration Unified Comm.ECMEnterprise Search Business Intelligence

24 The Infrastructure Optimization Journey Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau o Middelgrote Gemeente in Nedeland o Sterke business behoefte om efficient gebruik te maken van beschikbare IT o Transparantie naar de burger (aanvragen, etc) o Document management o Standaardisatie o Flexibiliteit in werk o Hogere beschikbaarheid van medewerker o Communicatie binnen de organisatie Cost Center More Efficient Cost Center Business Enabler Strategic Asset Standardized content and communication infrastructure, with limited mgmt and provisioning Fully managed and provisioned business infrastructure Content chaos, manual processes, uncoordinated Infrastructure People-ready infrastructure, with predictable IT service levels Identify where you want to be Identify where you are

25 Burger (klant) tevredenheid loopt op Burger kan gelijk te woord gestaan worden. Middels IM kan overleg binnen de organisatie plaats hebben. Ambtenaar krijgt taken/werkzaamheden op zijn persoonlijke portal. Met behulp van Microsoft Solutions is deze service voor de burger gebouwd. Middels het gebruik van Sharepoint, OCS, BI en Workflow is het mogelijk het proces te monitoren, efficiente communicatie en voor de burger de status van de aanvraag digitaal te volgen, De overheid eist dat informatie via een portaal digitaal aan de burger aan geboden wordt. Daarbij moet het mogelijk zijn een percentage van de aanvragen digitaal te verwerken vanuit dit portaal. Overheidsinstelling biedt inzicht in aanvragen burger Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau

26 Workspaces & Portals Messaging Presence Web Conferencing Doc & Records Mgmt Web Content Mgmt Forms Mgmt Search Reporting & Analysis Performance Mgmt Data Warehousing Identity and Access Mgmt Desktop, Device, Server Mgmt Security and Networking Data Protection & Recovery IT and Security Process Custom Line of Business – Data Infrastructure ISV Line of Business – Data Infrastructure Relational Data Warehouse Development Platform Software Development Lifecycle (SDLC) Custom Applications Process, Workflow & Integration

27 Collaboration & Communications Messaging Instant Messaging / Voice Web Conferencing Documents & Records Management Forms Search Web Content Management Performance Management Reporting & Analysis Data Warehousing Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau

28 Collaboration & Communications Messaging Instant Messaging / Voice Web Conferencing Documents & Records Management Forms Search Web Content Management Performance Management Reporting & Analysis Data Warehousing Example Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau

29 Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau De uitkomst van de GAP in dit geval was: o Hardware capaciteit was beschikbaar o 90 procent van de licencies waren al aan geschaft GAP

30 30 Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau Way of Work CollaborationMOSS 2007 PortaalMOSS 2007 Instant MessagingOCS 2007 CRMMicrosoft CRM SQL 2008 consolidatieSQL 2008 OfficeOffice 2007 Aan de hand van de GAPs wordt vastgesteld welke projecten priotiteit en afhankelijkheden hebben

31 Project deliverable 31 Business Requirement Definieer de projecten Identificeer de GAPS Asses IT omgeving Bepaal doel niveau o Het project is succesvol o Door het gebruik van geintegreerde oplossingen is de infrastructuur klaar voor additionele business applicaties

32 Mensen maken

33 het Nieuwe Werken


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